A dynamic problem solver with a consultative sales approach, combining technical knowledge with exceptional communication to drive customer success and long-term partnerships.
Overview
6
6
years of professional experience
Work History
ACCOUNT MANAGER
Crockers Body Corporate Management Company
02.2024 - Current
Oversaw financial affairs, including budgeting, planning, and compliance
Managed billing processes, issued invoices, and ensured 98% of payments were made on time from February 2024 to date
Grew the portfolio, increasing revenue by 15% within the first six months and the current portfolio value is $250,000
Ensured legal compliance by staying updated on relevant laws, regulations, and governing documents
Negotiated contracts, oversaw vendor performance
Operating onsite meetings with clients for troubleshoot and assistance
Coordinated insurance coverage and ensured adequate policies were in place
ACCOUNT MANAGER
WSO2
11.2020 - 11.2023
Managed Regional Software Licensing & Sales across EMEA, Australia, and New Zealand, managing a portfolio worth $800K and achieving 15% YoY sales growth
Developed & Executed Sales Strategies, increasing the pipeline by 30% and improving lead conversion rates
Negotiated & Finalized High-Value Contracts, evaluating 50+ RFPs and securing multi-year deals worth over $500K
Enhanced Client Onboarding & Support, onboarding 100+ new clients and reducing customer resolution time by 40%
Led Sales Reporting & Strategic Presentations, improving forecasting accuracy by 30% through automated Salesforce reporting
SUPPLY CHAIN ANALYST
Accenture
11.2019 - 11.2020
Liaised with clients and analyzed data to determine project parameters and offer tailored business solutions
Developed and implemented process improvements, automating several business operations
Won a team award for sustaining the operational maturity model
Utilized data analytics to identify and resolve supply chain issues and improve overall performance.
Reduced inventory holding costs through effective demand planning and supplier management strategies.
INTERN: INDUSTRIAL PROCUREMENT
Mobitel Head Office
04.2019 - 11.2019
Prepared POs for marketing, engineering, admin, and IT departments
Coordinated procurement activities with internal and external stakeholders
INTERN: CORPORATE COMMUNICATIONS
Hayleys Group
09.2018 - 04.2019
Helped organize the Chairman’s Awards and CEO forum
Assisted in launching a coffee table book, postage stamp, and Group directory app to commemorate the company’s 140th year
Prepared and presented marketing/PR updates to senior management
Organized sustainability initiatives and CSR projects
Collaborated with media channels and stakeholders to enhance corporate communications
Education
POSTGRADUATE DIPLOMA - CHARTERED MARKETING
Chartered Institute of Marketing
United Kingdom
09.2019
BA (HONS.) - INTERNATIONAL BUSINESS MANAGEMENT – FIRST CLASS
University of Staffordshire
United Kingdom
08.2018
CERTIFICATE - HRM
Chartered Institute of Personnel Management (CIPM)
Conciliator at Office of the Commissioner Body Corporate & Community ManagementConciliator at Office of the Commissioner Body Corporate & Community Management