Mahi Hiteshbhai Amin
Mt Roskill,Akl
Summary
Customer service professional with a proven track record of maintaining customer satisfaction and contributing to company success. Experienced in managing high volumes of inbound calls and building strong relationships with customers. Proficient in CRM systems, active listening, and multitasking.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Concentrix
Mt Albert , Auckland
2022.09 - 2024.08
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Mobil gas station
Point Chevalier, Auckland
2022.02 - 2022.09
- Promoted current sales events and discounts available.
- Successfully maintained control over stock inventory.
- Fulfilled daily barista duties, including maintaining inventory, cleaning equipment, and handling cash transactions with accuracy.
- Delivered exceptional customer service while aiding in refueling vehicles and maintaining safety regulations at the site.
Crew Member
McDonald's
Point Chaviler, Auckland
2021.05 - 2022.02
- Handled cashier responsibilities, including order taking, payment collection, and change provision.
- Managed inventory and replenished kitchen supplies such as food products and utensils.
- Maintained a consistently neat and clean environment in the restaurant lobby, front counter, and restrooms during my shift.
- Brewed and served a diverse range of barista coffees proficiently.
- Maintained prompt handling of drive-thru orders.
Retail Store Supervisor
Margan superette
New Lynn, Auckland
2021.08 - 2021.12
- Monitored stock levels, placed orders for new merchandise, and received deliveries.
- Assisted customers in selecting products, responding to pricing inquiries, and providing information on promotions.
- Provided timely reports on investigations of theft incidents to management.
- Coordinated restocks, maintaining organized and fully stocked retail displays.
- Contributed to team meetings by sharing merchandising ideas that resulted in increased sales.
Education
Bachelor of Applied Management - Human Resources Management
Otago Polytechnic
Auckland, NZ2022-04
Skills
- Call Management
- Inbound and Outbound Calling
- Payment Processing
- Order Processing
- Computer Proficiency
- Complaint Handling
- Active Listening
INTERNSHIP
Pursued internship at IBIS Budget Hotel as reservation agent from OCT 2021 - FEB 2022
Timeline
Customer Service Representative
Concentrix
2022.09 - 2024.08
Customer Service Representative
Mobil gas station
2022.02 - 2022.09
Retail Store Supervisor
Margan superette
2021.08 - 2021.12
Crew Member
McDonald's
2021.05 - 2022.02
Bachelor of Applied Management - Human Resources Management
Otago Polytechnic