Mahima Kumari
Tauranga,BOP
Summary
Focused on giving customers positive experiences every visit. Skilled at helping new employees serve customer needs to build loyalty and earn repeat business.
Overview
6
6
years of professional experience
Work History
Shift Manager
Starbucks
05.2021 - 04.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Improved operational efficiency by adopting new technologies for order processing and inventory management.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
Coffee Master
Starbucks
03.2021 - 04.2024
- Gained expertise in various brewing methods, offering customized recommendations for customers seeking unique coffee experiences.
- Promoted new products through engaging storytelling that highlighted the distinct qualities of each offering.
- Achieved mastery of various coffee bean roasting profiles, enabling me to suggest ideal pairings with complementary menu items for a well-rounded tasting experience.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Enhanced customer satisfaction by consistently providing top-quality coffee beverages and personalized service.
- Conducted daily coffee tastings to educate new baristas and customers on coffee profiles, brewing methods, and flavor notes,
Barista Trainer
Starbucks
12.2020 - 04.2024
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Trained new barista with positive reinforcement and respectful, encouraging coaching.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
Barista
Starbucks
12.2019 - 11.2020
- Developed detailed lesson plans to ensure consistent delivery of training materials.
- Assessed skill levels of new and existing baristas, providing individualized training plans.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Educated customers on beverage menu items and provided samples of daily brews.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Team Leader
Mcdonalds
10.2018 - 11.2019
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Maintained daily inventory to facilitate successful material distribution.
Education
Bachelor of Arts -
IGNOU
Skills
- Latte art mastery
- Coffee cupping
- Cleanliness standards
- Manual brewing techniques
- Barista mentoring
- Customer service
- Decision-making
- Inventory management
- Customer service focus
- Cash handling
- Employee training
- Handling customer complaints
- Mentoring and coaching
- Inventory control
Timeline
Shift Manager
Starbucks
05.2021 - 04.2024
Coffee Master
Starbucks
03.2021 - 04.2024
Barista Trainer
Starbucks
12.2020 - 04.2024
Barista
Starbucks
12.2019 - 11.2020
Team Leader
Mcdonalds
10.2018 - 11.2019
Bachelor of Arts -
IGNOU
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