Maia Cash
Auckland
Summary
Proven to excel in high-pressure environments, I significantly boosted daily sales at Tribal Crystals through exceptional customer service and product knowledge. My ability to multitask and adapt quickly, coupled with strong communication and teamwork skills, consistently enhances operational efficiency and customer satisfaction across roles. Quick and eager to learn and grow, I continuously seek opportunities to develop new skills and contribute effectively to my team's success.
Overview
3
3
years of professional experience
Work History
Waitress
Lonestar
07.2024 - Current
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Waitress
Garrisons Public House
11.2022 - 02.2024
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Responded promptly to customer enquiries or concerns, demonstrating excellent problem-solving abilities.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
- Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
- Provided support in other areas of the restaurant as needed including bussing tables and stocking supplies.
- Participated in regular training sessions to stay up-to-date on menu offerings, specials and industry best practices.
- Served food and beverages promptly with focused attention to customer needs.
- Reset tables to keep dining room and work areas clean.
- Cultivated relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Inspected dishes and utensils for cleanliness.
- Completed opening, closing and shift change duties.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guest identification for serving alcoholic beverages.
Retail Assistant
Tribal Crystals
06.2021 - 01.2023
- Replenished merchandise and organised shelves, racks and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with enquiries or concerns.
- Checked pricing, scanned items and printed receipts.
- Used POS system to process sales and returns.
- Resolved customer issues promptly and professionally.
- Assisted in training new employees on store policies and procedures.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Handled cash transactions accurately and efficiently.
- Participated in regular inventory counts.
- Stocked merchandise, clearly labelling items and arranging according to size or colour.
- Answered incoming calls and emails to provide product information, features and benefits.
- Engaged in friendly conversation with customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
- Packaged, boxed and prepared products for shipment.
- Demonstrated adaptability by quickly learning new product lines and adjusting packing strategies accordingly.
- Collaborated with team members to streamline the packing process, resulting in faster order fulfillment.
- Accurately prepared shipping documents, enabling prompt delivery of packages to customers worldwide.
- Efficiently packed fragile items using appropriate materials to minimise the risk of breakage during shipping.
Waitress
The Sand Castle Indian Eatery & Bar
03.2022 - 10.2022
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Responded promptly to customer enquiries or concerns, demonstrating excellent problem-solving abilities.
- Collaborated with team members to create a positive work atmosphere.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
- Provided support in other areas of the restaurant as needed including bussing tables and stocking supplies.
- Delivered food and beverages efficiently, ensuring attentive service to meet customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Processed orders and sent to kitchen employees for preparation.
- Improved kitchen efficiency by streamlining food preparation processes and implementing time-saving techniques.
- Maintained a clean and organised workspace, ensuring compliance with health and safety regulations.
- Demonstrated versatility in adapting to various roles within the kitchen as needed, including prep work, cooking, dishwashing and expediting orders.
- Received numerous commendations from management for exceptional performance in maintaining a high level of cleanliness within the kitchen area.
- Ensured consistent food quality by strictly adhering to recipes and cooking procedures.
- Played a key role in training new team members, sharing knowledge of essential tasks and best practices for efficient operations.
- Managed multiple tasks simultaneously, prioritising responsibilities to maintain smooth back-of-house operations during peak periods.
- Contributed to a positive working environment through effective communication and teamwork with fellow staff members.
- Maintained a calm and composed demeanour during high-stress situations, effectively managing priorities to ensure timely completion of all tasks.
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
- Plated and presented food following chef requirements.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Lifted and carried heavy materials.
- Maintained high personal grooming standards and uniform presentation.
- Consistently punctual and maintain a perfect attendance record for all scheduled shifts.
Retail
Bee Bro's
07.2021 - 01.2022
- Handled customer enquiries.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships.
- Assisted customers in making informed decisions by offering detailed product knowledge.
- Met and exceeded sales targets.
- Conducted product demonstrations, significantly boosting daily sales figures.
- Fostered positive shopping environment, leading to high customer satisfaction.
- Streamlined checkout process, reducing average customer waiting time during peak hours.
- Managed POS and cash register operations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Education
NCEA -
Pakuranga College
Skills
- Customer Service Excellence
- Communication Skills
- Time Management
- Teamwork
- Problem-Solving
- Attention to Detail
- Sales and Upselling
- Cash Handling
- Multitasking
- Adaptability
Timeline
Waitress
Lonestar
07.2024 - Current
Waitress
Garrisons Public House
11.2022 - 02.2024
Waitress
The Sand Castle Indian Eatery & Bar
03.2022 - 10.2022
Retail
Bee Bro's
07.2021 - 01.2022
Retail Assistant
Tribal Crystals
06.2021 - 01.2023
NCEA -
Pakuranga College
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