Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Maia Daniela-Rother

97 Somerville Street, Andersons Bay,Dunedin, Otago

Summary

Strategic Strategy Manager known for high productivity and efficiency in task completion. Possess specialized skills in market analysis, competitive strategy development, and financial modeling. Excel in critical thinking, communication, and leadership, ensuring successful strategy formulation and implementation.

Motivational leader and organisational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximise employee engagement and performance.

Overview

30
30
years of professional experience

Work History

Call Center Representative

ACC
City, Dunedin
05.2023 - 12.2024
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Offered additional products or services to enhance customer experience.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Maintained accurate records of customer interactions for future reference.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Analyzed data collected during each call in order to identify trends in customer feedback.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Developed effective working relationships with team members across multiple departments.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Updated databases with new and modified customer data.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Support Worker

Good Partners
Otakou, St Clair, NEV, Musselburgh, Abbotsford & Mosgiel, Dunedin
11.2022 - 04.2023
  • Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Accompanied clients to medical appointments and assisted them with their daily needs.
  • Provided emotional and practical support to vulnerable adults.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Actively encouraged service users to make decisions about their own lives where appropriate.
  • Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
  • Administered medication according to company guidelines whilst monitoring its effectiveness.
  • Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
  • Assisted clients with personal care, such as showering and dressing.
  • Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
  • Developed positive relationships with service users and maintained professional boundaries at all times.
  • Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
  • Provided advocacy services for service users during meetings with external agencies or professionals.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Helped clients develop coping mechanisms, technical abilities and job skills.
  • Referred involved parties to needed community resources.
  • Coordinated with external agencies to access additional services and resources for clients.
  • Monitored and reported changes in clients' health, behavior, and needs to supervisory staff.
  • Supported clients' social, physical and emotional needs to help integrate into local community.
  • Conducted regular safety checks and risk assessments to ensure a secure environment for clients.
  • Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings.
  • Implemented behavior management plans for clients with challenging behaviors.
  • Administered medication as prescribed and maintained accurate records of clients' medication schedules.
  • Developed and implemented individual care plans in collaboration with healthcare professionals.
  • Conducted household tasks, including cleaning and laundry, to maintain a clean and safe living environment.
  • Maintained detailed and confidential client records in compliance with privacy regulations.
  • Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
  • Advocated for clients' rights and interests within the community and various institutions.
  • Facilitated weekly group meetings, listened, offered compassion and supported members.
  • Participated in professional development and training sessions to enhance care quality and support provided.
  • Assisted clients with daily living activities, such as personal hygiene and meal preparation.
  • Supported clients with mobility needs, including the use of wheelchairs and transfers.
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
  • Provided emotional support and companionship to enhance clients' well-being.
  • Delivered tailored support to clients with diverse needs, including those with physical disabilities, mental health conditions, and learning difficulties.
  • Evaluated and addressed individual client needs and concerns.
  • Acted as role model for clients by exhibiting positive behaviors.
  • Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
  • Improved outcomes and successes by utilizing multidisciplinary risk identification and management in care planning.
  • Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Facilitated frequent family conferences to discuss case plans in detail and discuss goals.

COVID-19 Research Analyst & Writer

Prime Minister, Jacinda Ardern
Andersons Bay, Dunedin
03.2020 - 10.2022
  • Analysed the effectiveness of existing preventive measures against the spread of the virus.
  • Advised government agencies on how best to allocate resources towards containing the pandemic.
  • Created detailed visualizations of data sets to better understand pandemic dynamics.
  • Reviewed case studies that highlight successful responses to local outbreaks of COVID-19.
  • Gathered and organized relevant information from various databases and literature reviews.
  • Developed plans for conducting field studies involving human subjects affected by the virus.
  • Assisted in drafting reports that detail findings from research projects.
  • Drafted proposals outlining research objectives, methodology, budget requirements, timelines.
  • Conducted in-depth analysis of the impact of COVID-19 on medical, economic, and social systems.
  • Participated in online conferences and seminars to discuss current issues surrounding COVID-19.
  • Performed statistical analyses to evaluate potential correlations between variables associated with the virus.
  • Identified trends in public health data related to the spread of COVID-19.
  • Provided recommendations for policy changes based on evidence gathered through research initiatives.
  • Prepared presentations summarizing key research insights for stakeholders.
  • Monitored global developments related to vaccine production and distribution efforts.
  • Facilitated communication between researchers working on similar projects.
  • Developed and maintained effective research strategies to identify COVID-19 data sources.
  • Researched best practices used by other countries in managing their response to the virus.
  • Researched confounding variables contributing to population-wide disparities between infectious outcomes.
  • Analyzed qualitative and quantitative research to deliver COVID-19 policy analysis.
  • Compiled and arranged case data to complete weekly summaries.
  • Wrote and submitted final reports detailing successes and failures in each investigation and recommended corrective actions.

Support Worker

Health Care New Zealand
Andersons Bay, Waverley, Tainui, Musselburgh, St Kilda, Dunedin
02.2008 - 07.2013
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
  • Assisted clients with personal care, such as showering and dressing.
  • Provided emotional and practical support to vulnerable adults.
  • Administered medication according to company guidelines whilst monitoring its effectiveness.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Actively encouraged service users to make decisions about their own lives where appropriate.
  • Developed positive relationships with service users and maintained professional boundaries at all times.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
  • Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
  • Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
  • Supported clients with mobility needs, including the use of wheelchairs and transfers.
  • Facilitated community integration and socialization through arranging and accompanying clients on outings.
  • Participated in professional development and training sessions to enhance care quality and support provided.
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
  • Maintained detailed and confidential client records in compliance with privacy regulations.
  • Assisted in the development of social skills through group activities and one-on-one interactions.
  • Conducted household tasks, including cleaning and laundry, to maintain a clean and safe living environment.
  • Provided emotional support and companionship to enhance clients' well-being.
  • Developed and implemented individual care plans in collaboration with healthcare professionals.
  • Monitored and reported changes in clients' health, behavior, and needs to supervisory staff.
  • Assisted clients with daily living activities, such as personal hygiene and meal preparation.
  • Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
  • Conducted regular safety checks and risk assessments to ensure a secure environment for clients.
  • Administered medication as prescribed and maintained accurate records of clients' medication schedules.
  • Acted as role model for clients by exhibiting positive behaviors.
  • Evaluated and addressed individual client needs and concerns.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.

Sports Photographer

Otago Rugby Football Union
North Easy Valley , Dunedin
03.2005 - 10.2008
  • Ensured that all necessary equipment was prepared prior to each assignment.
  • Captured high-quality action shots of athletes during sporting events.
  • Edited photos using Adobe Photoshop and Lightroom software.
  • Traveled extensively to cover games at different venues around the country.
  • Operated multiple cameras simultaneously while capturing key moments from sporting events.
  • Conducted research on available technology and techniques used in sports photography.
  • Edited and processed digital images for publication on websites and in print.
  • Assisted with post-production tasks such as color correction, cropping, retouching.
  • Organized, labeled, and stored photos according to company guidelines.
  • Maintained an up-to-date portfolio of work samples for potential clients.
  • Developed creative concepts for shoots based on client briefs or own initiative.
  • Maintained up-to-date knowledge of photography trends, techniques, and equipment.
  • Planned and obtained original shots using innovative thinking and new techniques.
  • Prepared invoices for completed assignments accurately and promptly.
  • Conducted on-location photography sessions, adapting to various environments and lighting conditions.
  • Saved and archived images and maintained master image library for future use.
  • Utilized advanced lighting techniques to achieve optimal exposure and mood in photographs.
  • Organized and archived digital photographs efficiently for easy access and retrieval.
  • Set up camera control equipment, stands, and tripods for shoots.
  • Cropped, manipulated, and performed color balance for final images.
  • Edited and retouched photos using Adobe Photoshop and Lightroom to enhance image quality.
  • Tested equipment prior to use, verifying good working order.
  • Took pictures of individuals, families, and small groups in studio or on location.
  • Enhanced, retouched and resized photographs and negatives using airbrushing and other techniques.
  • Performed maintenance tasks to keep equipment working properly.
  • Set up, mounted or installed photographic equipment and cameras.
  • Transferred photographs to computers for editing, archiving and electronic transmission.
  • Reviewed sets of photographs to select best work.
  • Selected and adjusted subjects, equipment, and lighting to achieve desired effects.

Support Worker

PACT
Mornington And Kaikorai Valley, Dunedin
04.2004 - 01.2005
  • Provided advocacy services for service users during meetings with external agencies or professionals.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
  • Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
  • Administered medication according to company guidelines whilst monitoring its effectiveness.
  • Facilitated group sessions aimed at providing information regarding healthy lifestyles, substance misuse issues.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Accompanied clients to medical appointments and assisted them with their daily needs.
  • Developed positive relationships with service users and maintained professional boundaries at all times.
  • Actively encouraged service users to make decisions about their own lives where appropriate.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Organised leisure activities for clients in the community.
  • Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
  • Engaged clients in activities aimed at promoting physical and mental stimulation.
  • Conducted household tasks, including cleaning and laundry, to maintain a clean and safe living environment.
  • Provided emotional support and companionship to enhance clients' well-being.
  • Monitored and reported changes in clients' health, behavior, and needs to supervisory staff.
  • Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
  • Delivered tailored support to clients with diverse needs, including those with physical disabilities, mental health conditions, and learning difficulties.
  • Administered medication as prescribed and maintained accurate records of clients' medication schedules.
  • Acted as role model for clients by exhibiting positive behaviors.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.

Business Owner

Rother GmbH
Grunewald , South Bavaria
01.1998 - 02.2004
  • Identified and recruited staff members, including managers and sales personnel.
  • Established marketing strategies, such as social media campaigns, to promote the business.
  • Negotiated contracts with vendors for supplies and services.
  • Monitored cash flow to ensure proper budgeting of resources.
  • Created a customer service policy to ensure customers were satisfied with products or services.
  • Managed inventory levels to meet customer demand while minimizing costs.
  • Ensured compliance with all local laws and regulations related to the business operations.
  • Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
  • Conducted regular meetings with employees to review progress towards company goals.
  • Resolved conflicts between employees or customers in a timely manner.
  • Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
  • Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
  • Developed relationships with key stakeholders, such as suppliers and vendors, in order to secure advantageous terms for the company.
  • Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
  • Oversaw daily operations of the business and provided guidance when needed.
  • Investigated new technologies that could improve efficiency within the organization.
  • Kept records for production, inventory, income, and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Conducted competitive analysis to inform strategic planning and positioning.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Structured HR consulting services to support clients during organizational developments and changes.

Secretary to the General Manager

Ngati Maru Trust
, Inglewood
02.1995 - 02.1997
  • Provided administrative support to the General Manager including scheduling meetings, preparing agendas and taking minutes.
  • Organized and maintained filing systems, both electronic and paper based.
  • Composed, edited and proofread correspondence, reports and other documents as requested by the General Manager.
  • Answered incoming calls, screened messages and directed them appropriately.
  • Greeted visitors in a professional manner and provided assistance as needed.
  • Managed the calendar of the General Manager ensuring timely completion of tasks.
  • Prepared expense reports for the General Manager on a regular basis.
  • Coordinated travel arrangements for the General Manager's business trips.
  • Maintained confidential information regarding organizational activities or personnel matters concerning the office of the General Manager.
  • Scheduled appointments for the General Manager with internal staff or external contacts.
  • Monitored emails sent to the office of the General Manager ensuring timely responses were sent.
  • Updated contact lists as required while maintaining accuracy at all times.
  • Responded promptly to inquiries from customers or clients regarding services offered by the organization.
  • Completed data entry tasks such as updating client records or entering financial transactions into accounting software.
  • Managed director's calendar and prepared meeting agenda and materials.
  • Managed executives' calendars to keep track of events, meetings and activities.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Organized and prepared meeting rooms and equipment for onsite and offsite events.
  • Facilitated internal communication by distributing information and scheduling presentations.
  • Organized, scheduled and confirmed board and team meetings.
  • Prepared, formatted and bound reports for professional presentations.
  • Conducted research and collected and analyzed data to prepare reports and documents.
  • Advocated and worked collaboratively to standardize processes, procedures and communications.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Drove customer feedback to deliver information to management for corrective action.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.

Manager of Operations

Te Aatarangi
, New Plymouth, New Zealand
07.1996 - 11.1996
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Developed and implemented operational policies and procedures to ensure efficient business operations.
  • Created and managed budgets for operational departments and monitored progress against goals.
  • Established, maintained, and enforced organisational standards of performance, quality, and safety compliance.
  • Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
  • Collaborated with other managers across the organization to develop strategies that support overall company objectives.
  • Implemented systems for tracking operational performance metrics.
  • Planned and coordinated logistics for large-scale events or conferences.
  • Investigated customer complaints related to product and service quality or delivery issues.
  • Conducted regular audits of employee performance and provided feedback on areas of improvement.
  • Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
  • Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
  • Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
  • Prepared reports summarizing operational results against established goals and objectives.
  • Monitored team progress towards achieving milestones set forth in project plans.
  • Scheduled meetings between internal teams and external stakeholders when necessary.
  • Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Implemented quality control measures, achieving a reduction in defects and errors.
  • Conducted market research to identify opportunities for operational improvements and expansion.
  • Managed facility maintenance and upgrades, ensuring a safe and productive work environment.
  • Managed inventory levels, optimizing stock to meet demand without overstocking or shortages.
  • Led crisis management efforts, quickly resolving operational disruptions with minimal impact.
  • Oversaw staff training and development programs, equipping employees with necessary skills and knowledge.
  • Spearheaded the adoption of new technologies, streamlining operations and enhancing capabilities.
  • Coordinated logistics and supply chain operations, ensuring timely delivery of products and services.
  • Developed and implemented operational policies and procedures to enhance productivity.
  • Oversaw daily operations, ensuring efficiency and effectiveness across all departments.
  • Monitored operational budgets, reducing costs through strategic planning and optimization.
  • Coordinated with other department heads to align operational activities with overall company objectives.
  • Facilitated cross-departmental collaboration, improving communication and efficiency across the organization.
  • Led process improvement initiatives, resulting in an increase in operational efficiency.
  • Ensured compliance with industry regulations and maintained high standards of operational excellence.
  • Prepared and presented reports on operational performance to executive leadership and board members.
  • Developed and maintained relationships with key stakeholders, including suppliers, customers, and partners.
  • Analyzed operational data to identify trends, making data-driven decisions to improve performance.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Addressed customer concerns with suitable solutions.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Tracked and replenished inventory to maintain par levels.
  • Built strong operational teams to meet process and production demands.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Collaborated with team leaders on quality audits.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Presented performance and productivity reports to supervisors.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Responded to information requests from superiors, providing specific documentation.
  • Planned delivery routing, team workflows, and promotional initiatives.
  • Measured and reviewed performance via KPIs and metrics.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Formed and sustained strategic relationships with clients.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Education

Graduate Diploma - Applied Management

Otago Polytechnic, Dunedin, NZ
Dunedin, NZ
06-2015

Diploma - Photography

Aoraki Polytech
Dunedin, NZ
11-2006

Certificate of Information Technology - Information Technology

Otago Polytech
Dunedin, NZ
11-2004

Certificate - German Language

Berlitz Language Schule
Munich, Germany
09-1998

Certificate - Māori Language

Te Aatarangi
11-1997

Some College (No Degree) - Bachelor of Arts

University of Otago
Dunedin, NZ

Skills

  • Teamwork and collaboration
  • Microsoft Word
  • Written communication
  • Leadership
  • Decision-making
  • Communication
  • Attention to detail
  • Basic math
  • Calm under pressure
  • Self-Directed
  • Multitasking
  • Excellent communication
  • Public speaking
  • Organization and time management
  • Good Telephone Etiquette
  • Data management
  • Interpersonal communication

Affiliations

  • Singing
  • Watching movies
  • Gardening
  • Walking my dogs
  • Going to church

Languages

German
Limited
Maori
Limited

Timeline

Call Center Representative

ACC
05.2023 - 12.2024

Support Worker

Good Partners
11.2022 - 04.2023

COVID-19 Research Analyst & Writer

Prime Minister, Jacinda Ardern
03.2020 - 10.2022

Support Worker

Health Care New Zealand
02.2008 - 07.2013

Sports Photographer

Otago Rugby Football Union
03.2005 - 10.2008

Support Worker

PACT
04.2004 - 01.2005

Business Owner

Rother GmbH
01.1998 - 02.2004

Manager of Operations

Te Aatarangi
07.1996 - 11.1996

Secretary to the General Manager

Ngati Maru Trust
02.1995 - 02.1997

Graduate Diploma - Applied Management

Otago Polytechnic, Dunedin, NZ

Diploma - Photography

Aoraki Polytech

Certificate of Information Technology - Information Technology

Otago Polytech

Certificate - German Language

Berlitz Language Schule

Certificate - Māori Language

Te Aatarangi

Some College (No Degree) - Bachelor of Arts

University of Otago

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Maia Daniela-Rother