Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maia Jenkins

East Tamaki,AUK

Summary

I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. I am also dedicated to giving customers the best experiences possible using my knowledge of service delivery and proven multitasking abilities and am committed to maintaining professional relationships to increase profitability and drive business results. I also am a very hardworking and driven person and would love the opportunity to grow my experience with you and your team!

Overview

3
3
years of professional experience

Work History

Front of House Staff Member

Garrisons Public House
10.2022 - 01.2024
  • Established welcoming atmosphere by greeting each guest warmly.
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Played an integral role in quickly resolving customer complaints while maintaining professionalism under pressure.
  • Helped guests at tables when in need of assistance.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
  • Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests.
  • Ensured smooth flow of service during busy periods by effectively managing reservations and seating arrangements.
  • Checked room availability and calendar bookings to schedule reservations for incoming guests and provide detailed itinerary.
  • Processed customer payments and balanced cash drawers.
  • Monitored food quality and freshness throughout day.

Front of House Employee

Indian Accent
03.2022 - 10.2022
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Helped guests at tables when in need of assistance.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
  • Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
  • Verified ID and payment preference of guests to make transactions faster and more flexible.

Retail Assistant

Tribal Crystals Nz
04.2021 - 04.2022
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Increased sales and customer satisfaction through personalized servicing.

Education

NCEA Level 1 & NCEA Level 2 -

Pakuranga College
Auckland, NZ

Skills

  • Order Taking
  • Greeting guests
  • Cleanliness
  • Memory retention
  • Upselling
  • Customer Assistance
  • Patience and Empathy
  • Time Management Capabilities

Languages

English
Native or Bilingual

Timeline

Front of House Staff Member

Garrisons Public House
10.2022 - 01.2024

Front of House Employee

Indian Accent
03.2022 - 10.2022

Retail Assistant

Tribal Crystals Nz
04.2021 - 04.2022

NCEA Level 1 & NCEA Level 2 -

Pakuranga College

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Maia Jenkins