Maia Matheson
Napier City,HKB
Summary
Dedicated and self-directed Office Manager and Executive Assistant with diverse experience in organizations of all sizes and across multiple industries. Offering 4 years of experience with specialized skill in business startup and growth. Technologically-savvy with the proven to quickly master new software and systems. Excellent communication and team collaboration skills to deliver complex projects in deadline-driven environments.
With also an extensive background in hospitality i am a Customer-focused Bartender with 7+ years of experience supporting well-attended events and bar operations. Expert POS system operator, inventory manager and mixologist. Thoughtful and detail-oriented theme and event planner, coordinating staffing and providing guidance for employees when necessary.
Overview
6
6
years of professional experience
Work History
Administrative Office Manager
Mitch Matheson
01.2020 - Current
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Collaborated with management to develop comprehensive health and safety policies for the company.
Senior Bartender
Jeremy Bayliss
01.2020 - 01.2023
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Supported special events coordination, providing customized beverage options tailored to client preferences.
- Handled high-volume service periods calmly and efficiently, ensuring minimal wait times for guests.
- Prepared garnishes by evenly slicing and pitting fruits.
- Optimized workflow efficiency by effectively delegating tasks among team members.
- Elevated guest experiences by promptly addressing concerns or complaints in a professional manner.
- Enhanced customer satisfaction by providing personalized drink recommendations and excellent service.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Assisted management in creating promotional materials for upcoming events or specials.
- Closed out cash register and prepared cashier report at close of business.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Cocktail Bartender
Tiki AF
02.2018 - 12.2019
- Developed innovative drink recipes to keep the menu fresh and up-to-date with current trends.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Collaborated with other bartenders to create a cohesive team environment and streamline operations for peak hours.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Elevated guest experience with personalized cocktail recommendations based on their preferences.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Enhanced bar efficiency by maintaining a clean, organized, and well-stocked workspace.
- Performed cash handling duties accurately, ensuring timely deposits and accurate reconciliation reports at the end of each shift.
- Assisted with event planning for special occasions such as themed nights or private parties, creating tailored drink menus to suit specific needs.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Prepared and presented supplementary learning material to support structured lessons.
Education
High School Diploma -
Open Polytechnic of New Zealand
Lower Hutt, NZ12.2023
High School Diploma -
Hukarere College
Eskdale, NZ12.2016
Skills
- Human Resources
- Data retrieval systems
- Credit and collections
- Budgeting and finance
- Administrative Support
- Goal Setting
- Staff Training and Development
- Operational Standards Development
- Database Administration
- Policy and procedure modification
Languages
English
Native or Bilingual
Timeline
Administrative Office Manager
Mitch Matheson
01.2020 - Current
Senior Bartender
Jeremy Bayliss
01.2020 - 01.2023
Cocktail Bartender
Tiki AF
02.2018 - 12.2019
High School Diploma -
Open Polytechnic of New Zealand
High School Diploma -
Hukarere College
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