Summary
Overview
Work History
Education
Skills
Music
Cooking
Timeline
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Maia Jade Cross

Napier ,NPR

Summary

I'm a really friendly and outgoing person, always organized and ready to support others. I respect everyone and know how to get things done efficiently. I'm eager to learn new things and help out wherever I can. I've spent loads of time working front of house and behind the bar working in busy environments, which has given me great experience in handling fast-paced situations. Plus, I've spent years as a roadie lifting heavy stuff, so I'm pretty strong and capable when it comes to physical tasks. I have a wide variety of knowledge and skills and always have the enthusiasm to learn more. I am looking for a permanent position as I have no other commitments.

Overview

15
15
years of professional experience

Work History

Bartender

Market St Bar
12.2024 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Served high customer volumes during special events, nights, and weekends.

Restaurant Team Member

Market St Bar
12.2024 - Current
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Cultivated warm relationships with regular customers.

Front of House Staff Member

Z Petrol Station
07.2023 - Current
  • Replenished condiments and other dining supplies as needed throughout shift.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Described menu items to customers and suggested appealing products.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Ensured compliance with health and safety regulations within the front-of-house area.
  • Managed inventory of supplies such as labels, packaging materials.
  • Explained menu items, took orders and delivered food courses according to instruction.
  • Stocked and maintained buffet tables to keep ample food offerings available to guests.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.

Roady for Vray Sound and Light Design

Steve Cross
01.2016 - 12.2024
  • Lifting staging, scaffolding, boxes, speakers etc..
  • Being eyes and ears out front during the gigs or concerts
  • Organising cords and other equipment
  • Soundchecking equipment
  • Set up sound equipment, such as microphones and speakers, in accordance with the event requirements.
  • Organized cables and cords according to safety regulations.
  • Employed best practices and safety protocols during equipment installations.
  • Loaded and unloaded sound equipment from vehicles for transport to venues.
  • Researched new products or technologies that could improve sound quality.
  • Prepared sets with lighting and other equipment to meet production specifications.
  • Controlled lights, sound and A/V equipment during live productions.
  • Cleaned and maintained audio-visual equipment after each event.
  • Reviewed blueprints or diagrams of lighting setups before installation.

Server

Bennetts Funeral Home
01.2023 - 08.2023
  • Performed pre-event setup activities such as arranging chairs or tables in designated areas.
  • Assisted other servers in carrying trays of food from kitchen to dining area.
  • Prepared and served food items to guests in a timely manner.
  • Prepared and cooked food items according to recipes, menus and supervisor's instructions.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Delivered food orders promptly and courteously.

Waitress Trainee

Telephonic Café
01.2022 - 09.2022
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Presented menus and answered questions regarding items.
  • Learned to properly handle cash transactions and process credit card payments.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Verified that all dishes served met quality expectations.
  • Attended training sessions on topics related to food safety regulations, proper order taking procedures.
  • Greeted customers and provided menus.
  • Assisted in stocking inventory, setting up workstations, preparing mise en place, and breaking down stations at end of shifts.
  • Stocked service areas with supplies during slow periods.
  • Completed assigned tasks within designated timeframes.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.

Front of House Employee

Four Square Taihape
01.2020 - 12.2020
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Balanced the till at the end of each shift with 100% accuracy.
  • Stocked shelves, rotated merchandise and replenished product as needed.
  • Identified customer needs and provided appropriate solutions quickly.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Resolved customer complaints promptly and efficiently.

Front of House Employee

Spaceys Video World
01.2010 - 06.2018
  • Ensured that all products were labeled properly before stocking the shelves.
  • Recommended disposal of obsolete stocks to write off unsellable items from inventory.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Organized storage areas for efficient use of space.
  • Updated products with new pricing or temporary promotion signs to increase sales.

Haberdashery

Threads
01.2015 - 12.2016
  • Put our stock, Label and keep organised
  • Front of house
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Clothing Sales Associate

Threads
01.2015 - 12.2016
  • Greeted customers upon entry, offering guidance and assistance in navigating store layout.
  • Processed cash and card transactions at checkout, ensuring accuracy in handling payments and giving change.
  • Handled returns and exchanges according to company policies.
  • Prepared merchandise for purchase or rental.
  • Operated cash register accurately and efficiently during checkout process.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Developed strong product knowledge to answer customer questions and make recommendations effectively.

Education

Some College (No Degree) - Tourism And Hospitality

Taihape Area School
Taihape MWT

Skills

  • Order taking
  • Team leadership
  • Active learning
  • Motivational skills
  • Reliability assurance
  • Customer service expertise
  • Highly reliable
  • Strong multitasking

Music

  • Music composer
  • Preform music
  • Have a deep understanding of creating and sharing music

Cooking

  • Love experimenting with different foods and making them unique

Timeline

Bartender

Market St Bar
12.2024 - Current

Restaurant Team Member

Market St Bar
12.2024 - Current

Front of House Staff Member

Z Petrol Station
07.2023 - Current

Server

Bennetts Funeral Home
01.2023 - 08.2023

Waitress Trainee

Telephonic Café
01.2022 - 09.2022

Front of House Employee

Four Square Taihape
01.2020 - 12.2020

Roady for Vray Sound and Light Design

Steve Cross
01.2016 - 12.2024

Haberdashery

Threads
01.2015 - 12.2016

Clothing Sales Associate

Threads
01.2015 - 12.2016

Front of House Employee

Spaceys Video World
01.2010 - 06.2018

Some College (No Degree) - Tourism And Hospitality

Taihape Area School

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Maia Jade Cross