Maiara Tigre Cardoso
Auckland,Mairangi Bay
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities, Committed to maintaining professional relationships to increase profitability and drive business results. Adept at managing diverse tasks with precision and a commitment to delivering exceptional service. Possessing excellent communication skills, a keen eye for detail, and a passion for ensuring seamless operations. Proven ability to thrive in fast-paced environments while maintaining a positive and proactive approach. Seeking an opportunity to contribute my organizational and interpersonal skills to a dynamic administrative and customer service team.
Overview
11
11
years of professional experience
Work History
Cafe Manager
C Drive Espresso ASB Bank
05.2022 - 12.2023
- Prepare and serve various coffee and beverages.
- Manage inventory and stock levels, placing orders as needed to maintain optimal stock levels.
- Engage with customers in a friendly and professional manner.
- Maintained customer satisfaction by implementing efficient service procedures and staff training programs.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Cash reconciliation.
Senior Barista
The Coffee Club
10.2020 - 05.2022
- Improved customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
- Streamlined beverage preparation, resulting in reduced wait times for customers.
- Assisted with inventory management to ensure adequate stock levels and minimize waste.
- Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.
- Cash reconciliation.
Front of House Staff Member
Bugerfuel
02.2018 - 07.2019
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
- Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.
- Cash reconciliation.
Administrative Assistant
Tigre Veterinary Clinic
01.2013 - 06.2017
- Supported executive staff by scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Process client invoices, handle payment transactions, and assist in managing financial records. Collaborate with the finance team to reconcile accounts and address billing discrepancies.
- Efficiently coordinate and schedule client appointments, surgeries, and follow-up visits using electronic scheduling systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
High School Diploma -
Colégio De Aplicação
Criciuma, BrasilNo Degree - Barista Essential Course
Aspire2 Internationational
CBD, AucklandCertificate IT Level 4 -
NZSE
Auckland, NZSkills
- MS Office
- Fast learner
- exceptional problem-solving skills
- Business Marketing
- Customer Engagement
- Staff Management
- Strong organizational and time-management skills
- Excellent communication and interpersonal abilities
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Cafe Manager
C Drive Espresso ASB Bank
05.2022 - 12.2023
Senior Barista
The Coffee Club
10.2020 - 05.2022
Front of House Staff Member
Bugerfuel
02.2018 - 07.2019
Administrative Assistant
Tigre Veterinary Clinic
01.2013 - 06.2017
High School Diploma -
Colégio De Aplicação
No Degree - Barista Essential Course
Aspire2 Internationational
Certificate IT Level 4 -
NZSE
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