MA. JEMELA T. FORTALEZA
FOOD AND BEVERAGE TEAM LEADER
Mangere,AUK
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food and Beverage Team Leader
Holiday Inn - Auckland Airport
06.2023 - Current
- Collaborated with kitchen staff to develop seasonal menus that showcased local ingredients while maintaining cost effectiveness.
- Enhanced team productivity by providing consistent training and development opportunities.
- Managed daily operations, including scheduling, budgeting, and employee evaluations for continuous improvement.
- Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
- Improved customer satisfaction by implementing efficient food and beverage service strategies.
- Developed a positive work environment by fostering open communication and teamwork among staff members.
- Maintained highest standards for beverage quality and service.
Tourism Officer
Office of the City Mayor – Tourism & Cultural Division
06.2021 - 02.2023
- Managed a team of dedicated volunteers who played a crucial role in delivering various tourism programs and events.
- Actively participated in industry conferences and workshops to stay current on emerging trends and best practices within the tourism sector.
- Conducted regular evaluations of existing programs to identify areas for improvement and implement necessary changes promptly.
- Organized high-quality events that attracted large audiences, raising the profile of local attractions.
- Gathered and analyzed data on visitor trends, informing future strategies for tourism development.
- Trained hospitality staff on best practices for customer service, leading to improved guest experiences.
Lounge Attendant
Radisson Blu Hotel, Cebu
05.2018 - 02.2019
- Assisted in maintaining a well-stocked and visually appealing buffet area, ensuring that all food items were fresh and replenished as needed.
- Maintained accurate inventory levels of food and beverages by conducting regular stock checks and placing orders as needed.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, inviting lounge environment.
- Answered phone calls to take orders, give information and document reservations.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Shipboard Trainee
Ocean link Institute in Partnership with 2GO
04.2016 - 06.2016
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Education
Bachelor of Science - Hospitality Administration And Management
La Consolacion College
Bacolod, Philippines, 610004.2019
Skills
Initiative and Self-Motivation
Professional Appearance
Reliability and punctuality
Hospitality services
Teamwork and Collaboration
Team Supervision
Adaptability and Flexibility
Effective Communication
Attention to Detail
Computer Skills
Certification
Food and Beverage National Certificate II
Timeline
Food and Beverage Team Leader
Holiday Inn - Auckland Airport
06.2023 - Current
Tourism Officer
Office of the City Mayor – Tourism & Cultural Division
06.2021 - 02.2023
Lounge Attendant
Radisson Blu Hotel, Cebu
05.2018 - 02.2019
Food and Beverage National Certificate II
04-2018
Shipboard Trainee
Ocean link Institute in Partnership with 2GO
04.2016 - 06.2016
Bachelor of Science - Hospitality Administration And Management
La Consolacion College
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