MAKARAND WANI
Auckland,New Zealand
Summary
A result oriented professional with 3+ years of experience in Customer Relationship Management, Sales & Marketing and Operations management. Multitasking skills, fast learning ability and excellent Grammar skills. Highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
8
8
years of professional experience
1
1
Certification
Work History
It Heldesk Specialist
Concentrix (Unitec Institute)
Auckland, New Zealand
11.2024 - Current
- Documented problem tickets using pre-defined and standardized processes.
- Collaborated with other locations and departments to coordinate special projects and implementations.
- Installed and performed minor repairs to hardware, software and peripheral equipment, following design, and installation specifications.
- Conferred with staff, users, and management to establish requirements for new systems or modifications.
- Provide support using SCCM, AD, TeamViewer tools for efficient support.
- Performed remote troubleshooting of desktop computers and laptops to diagnose issues.
SKILLS TRAINER
Concentrix
Auckland, Auckland
01.2024 - 12.2024
- Company Overview: Air New Zealand
- Facilitated trainings for up to 20 participants at a time, ensuring effective communication of material in an engaging manner
- Adapted teaching style based on varying needs of different groups or individuals participating in trainings
- Leveraged technology tools such as video conferencing software for remote delivery of training materials
- Conducted assessments to evaluate the effectiveness of training courses, providing feedback on areas needing improvement
- Coordinate with team members, stakeholders and external agencies involved in training progress
- Researched industry trends and best practices in order to keep course content up-to-date and relevant
- Air New Zealand
SUPPORT LEADER
Concentrix
Auckland, Auckland
01.2022 - 01.2024
- Company Overview: Air New Zealand
- Lead and provide guidance, direction and effective solutions to clients and employees
- Escalate both internally and externally when required with designated escalation paths
- Communicate objectives and relevant information to team members
- Foster a strong collaborative environment where all processes and procedures are followed
- Help identify areas where training material may need to be reviewed and create training materials
- Analyze and report on team performance
- Pursue formal and informal training sessions to upgrade skills and knowledge
- Air New Zealand
STORE MANAGER
PARADISE INDIAN RESTAURANTS
Auckland
07.2019 - 01.2022
- To closely monitor internal workflows and processes carefully with strong attention to detail
- To manage click and collect orders and assist in fulfilling online and store orders
- Be fully responsible for customer complaints and general inquiries in a motive of high-level customer service
- To organize the warehouse and keep on top of stock, organize boxes and kitchen equipment's to save time
- Strong problem-solving abilities and good technical aptitude to navigate around multiple systems to seek solution
MARKETING ASSISTANT
GIVE BETTER
Auckland
08.2020 - 09.2020
- Creating content for media, strategizing, and implementing promotional blogs
- To promote brand across social media platforms and managing digital marketing
- Building client relationship and project stakeholder management
- Development and planning strategies for acquiring short-term and long-term goals
BUSINESS DEVELOPMENT EXECUTIVE
FIDELIS CAPITAL MARKET INDIA PVT LTD
Mumbai
02.2017 - 02.2018
- Creating trading strategies for desk using market information and financial news & charting analysis
- Taking inbound calls from clients looking for investing and wanting to earn passive income
- Generating new business pipeline through cold calling and identifying potential clients and decision makers
- Participating or hosting webinars, Team meetings and expos to support team in sales and acquiring B2B customers and seek new business
- Managing internal and external stakeholders to help, execute and manage multi-channel marketing campaigns
- Creating graphic representations of data and translating complex research into easy readable content for stakeholders and other departments
Education
POST GRADUATE DIPLOMA - MARKETING
AUCKLAND UNIVERSITY OF TECHNOLOGY
07.2020
BACHELOR - MANAGEMENT STUDIES
UNIVERSITY OF MUMBAI
India04.2017
Skills
- Communication
- Perseverance
- Analytical
- Goal-Oriented
- Problem-solving
Certification
Certified Agile Digital Marketing Expert (CADME), In process
Hobbies and Interests
- Exploring new tech inventions
- Drama and theatre acting
- Exploring hidden places
- Outdoor sports
- Gymnastics
Timeline
It Heldesk Specialist
Concentrix (Unitec Institute)
11.2024 - Current
SKILLS TRAINER
Concentrix
01.2024 - 12.2024
SUPPORT LEADER
Concentrix
01.2022 - 01.2024
MARKETING ASSISTANT
GIVE BETTER
08.2020 - 09.2020
STORE MANAGER
PARADISE INDIAN RESTAURANTS
07.2019 - 01.2022
BUSINESS DEVELOPMENT EXECUTIVE
FIDELIS CAPITAL MARKET INDIA PVT LTD
02.2017 - 02.2018
POST GRADUATE DIPLOMA - MARKETING
AUCKLAND UNIVERSITY OF TECHNOLOGY
BACHELOR - MANAGEMENT STUDIES
UNIVERSITY OF MUMBAI
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