Makarita Tito
Training Manager
Manukau
Summary
Training professional with 15+ years of experience motivated to improve organization and employee performance by creating an environment of mutual respect, trust, consensus-building, and accountability. Have exceptional talent delivering multi-modules training across functions to improve knowledge, enhance learning and employee development and performance. Expertise in Microsoft software and a willingness to learn new systems. Very passionate about training and achieving the end results.
Overview
15
15
years of professional experience
Work History
Training Manager
Assetlink Cleaning Services Facilities
Auckland Airport
10.2020 - 4 2024
- Trained, assessed, and monitored all new and existing employees to meet company and client’s goals resulting 80% retentions rate.
- Conducted internal quality audits resulting in 95% company and client conformance quality requirements to maintain high quality outputs and reputation. .
- Alternate training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Embedded literacy and numeracy within training programs to meet needs of all learners.
- Conducted orientation sessions and organized on-the-job training for new and existing staff.
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Improved employee retention rates by creating engaging and interactive learning materials.
- Selected and assigned instructors to conduct specific training programs
- Reviewed and edited all training materials for accuracy and company policy compliance
- Communicated all learning and performance objectives, schedules, and training assessments to upper management
Training Coordinator
OCS Cleaning Services Facilities
Auckland
03.2006 - 09.2020
- Monitor staff progress through on-the-job observation assessment to check if refresher training.
- Applied various teaching aids to minimize learning gaps and instruct and motivate staff.
- Promoted workplace safety, collaboration, and best practices.
- Initiated new learning methods, eliminating instructional gaps, and improving comprehension.
- Enhance staff comprehension and shortened learning process through new teaching methods.
- Test staff to assess progress and adapt learning plans in alignment with staff training.
- Embedded literacy and numeracy within training programs to meet learner needs.
- Data entry of all employees results into company system to keep track of performance alignment with company goals.
- Trained and mentored 20 new personnel hired to fulfill various roles.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 5%
- Used Microsoft to design training for 50 employees and increase company retention and productivity rates 20%
Education
None - National Certificate in Adult Literacy & Numeracy
Vision West Community Trust
Auckland 03.2016 - 03.2016
None - National Certificate in First Line Management (L4)
Leadership Development NZ
Auckland, AUK 12.2005 - 12.2005
None - National Cert in Adult Education & Training (L4)
Competenz Training Provider
Auckland, AUK 03.2004 - 03.2004
Bachelor of Education - Maori Studies
Auckland University of Technology
Auckland, Auckland 03.1995 - 03.1995
Diploma in Bilingual Teaching. - Maori Studies
Auckland Teachers Training College
Auckland, AUK 03.1995 - 03.1995
Skills
Organization
Time Management and Assessment
Organizational skills
Training facilitation and methods
Mentoring and Coaching
Team Collaboration and problem solving
Workforce Planning
Decision-Making
Multitasking Abilities
Timeline
Training Manager
Assetlink Cleaning Services Facilities
10.2020 - 4 2024
None - National Certificate in Adult Literacy & Numeracy
Vision West Community Trust
03.2016 - 03.2016
Training Coordinator
OCS Cleaning Services Facilities
03.2006 - 09.2020
None - National Certificate in First Line Management (L4)
Leadership Development NZ
12.2005 - 12.2005
None - National Cert in Adult Education & Training (L4)
Competenz Training Provider
03.2004 - 03.2004
Bachelor of Education - Maori Studies
Auckland University of Technology
03.1995 - 03.1995
Diploma in Bilingual Teaching. - Maori Studies
Auckland Teachers Training College
03.1995 - 03.1995