Mereoni Delaibatiki
Geraldine,CAN
Summary
Innovative restaurant manager with several years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations. Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
20
20
years of professional experience
Work History
Restaurant Manager
South Hospo
Geraldine, Geraldine
04.2023 - Current
- Managed daily restaurant operations and staff scheduling for efficient workflow.
- Trained and developed team members to enhance service quality and productivity.
- Implemented inventory control procedures to optimize stock levels and reduce waste.
- Ensured compliance with health and safety regulations in food preparation areas.
- Coordinated special events and promotions to attract and retain customers.
- Oversaw financial reporting, including budgeting and expense management practices.
- Enhanced customer satisfaction by addressing concerns promptly and effectively.
Accounts Assistant
South Hospo
Geraldine, Geraldine
04.2023 - Current
- Processed invoices and expense reports for timely payments and reconciliations.
- Managed accounts payable and receivable functions to ensure accurate financial records.
- Assisted in preparing monthly financial statements and reports for management review.
- Coordinated with vendors to resolve billing discrepancies and improve communication.
- Maintained updated records of financial transactions using accounting software systems.
- Supported internal audits by providing necessary documentation and information requests.
- Collaborated with team members to streamline accounting procedures and enhance efficiency.
- Responded to inquiries from staff regarding account status and payment processes.
- Prepared and processed invoices, payments and bank deposits.
Duty Manager
Hermitage Hotel
Aoraki Mt Cook, Mt Cook National Park
07.2021 - 04.2023
- Supervised daily hotel operations and ensured smooth front desk activities.
- Managed guest check-ins and check-outs efficiently to enhance customer experience.
- Coordinated with housekeeping to maintain cleanliness and readiness of rooms.
- Resolved guest inquiries and complaints promptly to maintain satisfaction levels.
- Assisted in training new staff on hotel policies and customer service standards.
- Monitored safety protocols to ensure a secure environment for guests and staff.
- Scheduled staff shifts to optimize coverage during peak hours and special events.
Trainer/Night Auditor
Hermitage Hotel
Aoraki Mt Cook, Mt Cook National Park
06.2020 - 07.2021
- Developed training programs for diverse employee skill sets.
- Assessed training needs through surveys and employee feedback.
- Facilitated onboarding sessions for new hires to enhance integration.
- Collaborated with management to align training with operational goals.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Documented all training activities including attendance records, feedback forms, surveys.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
Duty Manager
Hermitage Hotel
Aoraki Mt Cook, Mt Cook National Park
01.2019 - 06.2020
- Supervised daily hotel operations and ensured smooth front desk activities.
- Managed guest check-ins and check-outs efficiently to enhance customer experience.
- Coordinated with housekeeping to maintain cleanliness and readiness of rooms.
- Resolved guest inquiries and complaints promptly to maintain satisfaction levels.
- Assisted in training new staff on hotel policies and customer service standards.
- Monitored safety protocols to ensure a secure environment for guests and staff.
- Scheduled staff shifts to optimize coverage during peak hours and special events.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Responded promptly to any emergency situations that arose during shifts.
- Created positive work environment for employees and delivered exceptional customer service.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Provided training sessions for new staff members on company policies and procedures.
- Handled employee problems in absence of general manager.
- Collaborated with upper management to improve productivity of operations.
- Prepared weekly reports detailing sales figures and staff performance metrics.
- Developed and implemented strategies to improve customer service.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Maintained accurate records of staff attendance, sales figures and stock levels.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Assisted with recruitment processes when necessary, interviewing potential candidates.
Night Auditor
Hermitage Hotel
Aoraki Mt Cook, Mt Cook National Park
01.2019 - 06.2020
- Managed nightly front desk operations and guest check-ins.
- Reconciled daily financial transactions and prepared end-of-day reports.
- Ensured compliance with hotel policies and security procedures during shifts.
- Assisted guests with inquiries, reservations, and service requests promptly.
- Coordinated with housekeeping to maintain room status updates efficiently.
- Monitored security systems and addressed any safety concerns immediately.
- Communicated with management regarding unusual guest activities or issues encountered.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Front Desk Supervisor
Mt Cook Lodge
Aoraki Mt Cook, Mt Cook National Park
06.2015 - 01.2019
- Managed front desk operations and ensured smooth guest check-in processes.
- Trained and supervised front desk staff on customer service protocols.
- Coordinated reservations and maintained accurate booking records using hotel software.
- Assisted guests with inquiries, providing information about local attractions and services.
- Resolved guest complaints effectively to enhance overall satisfaction levels.
- Implemented efficient scheduling for staff shifts to optimize front desk coverage.
- Collaborated with housekeeping to ensure room readiness for incoming guests.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored the front desk staff to ensure proper customer service was provided.
- Processed payments, cashiering duties and credit card transactions accurately.
- Worked with room service, housekeeping, maintenance, and security to meet all guest needs.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Created weekly schedules for front desk staff according to business needs.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
Hospitality Worker
Hermitage Hotel
Aoraki Mt Cook, Mt Cook National Park
10.2013 - 06.2015
- Managed daily front desk operations and guest inquiries efficiently.
- Maintained cleanliness and organization in guest areas and dining spaces.
- Handled guest concerns promptly to enhance overall satisfaction experience.
- Served food and drinks to customers in a timely manner.
- Provided customer service to ensure satisfaction throughout their dining experience.
- Welcomed customers to property and offered immediate assistance with needs.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
- Assisted in training new hospitality workers on proper procedures for providing quality customer service.
- Facilitated smooth communication between different departments to address guest needs efficiently.
Waitress
Hermitage Hotel
Aoraki Mt Cook, Mt Cook National Park
06.2012 - 10.2013
- Provided exceptional customer service in a fast-paced cafe environment.
- Took customer orders accurately and efficiently using point-of-sale system.
- Maintained cleanliness of dining area and ensured proper table settings.
- Handled customer inquiries and resolved issues with professionalism and care.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
Room Attendant
Hermitage Hotel
Aoraki Mt Cook, Mt Cook National Park
11.2011 - 06.2012
- Cleaned and sanitized guest rooms following established standards.
- Restocked supplies and amenities to ensure guest satisfaction.
- Reported maintenance issues promptly to maintain hotel quality.
- Assisted guests with requests to enhance overall experience.
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Responded quickly to guest requests for additional items or services within scope of service offered by the hotel.
- Demonstrated excellent customer service skills when interacting with guests throughout their stay.
Waitress
Old Mountaineers Cafe
Aoraki Mt Cook, Mt Cook National Park
04.2010 - 11.2011
- Provided exceptional customer service in a fast-paced cafe environment.
- Took customer orders accurately and efficiently using point-of-sale system.
- Prepared and served food and beverages according to restaurant standards.
- Maintained cleanliness of dining area and ensured proper table settings.
- Collaborated with kitchen staff to deliver timely meal service for guests.
- Handled customer inquiries and resolved issues with professionalism and care.
- Assisted in training new waitstaff on cafe procedures and service techniques.
- Managed cash register operations, ensuring accurate transaction processing daily.
Receptionist
Property Solutions
Suva, Fiji
03.2006 - 10.2007
- Greeted and assisted visitors and members at the front desk.
- Managed incoming calls, directing inquiries to appropriate staff.
- Maintained and organized office supplies for efficient operations.
- Processed membership applications and maintained accurate records.
Receptionist
Fijian Teachers Association
Suva, Fiji
11.2005 - 03.2006
- Greeted and assisted visitors and members at the front desk.
- Managed incoming calls, directing inquiries to appropriate staff.
- Maintained and organized office supplies for efficient operations.
- Scheduled appointments and meetings for association staff members.
- Processed membership applications and maintained accurate records.
- Coordinated communication between teachers and association leadership.
- Contributed to a welcoming environment through friendly interactions.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Education
First Line Management
Skills Active Aotearoa
Christchurch, New Zealand, NZ12-2021
Hospitality and Tourism Management
Ara Institute of Canterbury
Timaru, NZ09-2018
Duty Managers Certificate
Ara Institute of Canterbury
Timaru, NZ01-2015
Liquor Licence
Ara Institute of Canterbury
Timaru, NZ01-2015
Diploma In Business Administration
Fiji University
Fiji12-2006
Skills
- Staff management
- Customer satisfaction
- Health and safety compliance
- Customer relationship management
- Inventory control
- Budgeting and expense management
- Team training
- Effective communication
- Time management
- Trained in performance and wage reviews
- Employee recruitment expertise
- Supervisory skills
- Customer service best practices
- Operations management
- Passion for customer satisfaction
- Team management
- Customer loyalty
- Problem solving
- Staff scheduling
- Restaurant operations management
Timeline
Restaurant Manager
South Hospo
04.2023 - Current
Accounts Assistant
South Hospo
04.2023 - Current
Duty Manager
Hermitage Hotel
07.2021 - 04.2023
Trainer/Night Auditor
Hermitage Hotel
06.2020 - 07.2021
Duty Manager
Hermitage Hotel
01.2019 - 06.2020
Night Auditor
Hermitage Hotel
01.2019 - 06.2020
Front Desk Supervisor
Mt Cook Lodge
06.2015 - 01.2019
Hospitality Worker
Hermitage Hotel
10.2013 - 06.2015
Waitress
Hermitage Hotel
06.2012 - 10.2013
Room Attendant
Hermitage Hotel
11.2011 - 06.2012
Waitress
Old Mountaineers Cafe
04.2010 - 11.2011
Receptionist
Property Solutions
03.2006 - 10.2007
Receptionist
Fijian Teachers Association
11.2005 - 03.2006
First Line Management
Skills Active Aotearoa
Hospitality and Tourism Management
Ara Institute of Canterbury
Duty Managers Certificate
Ara Institute of Canterbury
Liquor Licence
Ara Institute of Canterbury
Diploma In Business Administration
Fiji University
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