Makerita Leimoa

• Looking after the site
• Managing stock takes
• Investigating banking and stock variences
• Complete banking
• Complete reports - fuel reconciliation, bank reports, stock reports, local accounts, gross and net profit margins, sales opportunity reports
• Control stocks - negative stocks, refunds, prepaid refund lost
• Managing food safety
• Handling complaints
• Managing staff rosters
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Conducted training sessions for new hires, ensuring consistent level of service across team.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Looking after the site when the site leader is absent

Complete stock takes

Complete orders for the shop

Entering invoices

Handling food and coffee

• Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
• Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
• Improved team productivity by streamlining daily operations and implementing efficient processes.
• Conducted employee training sessions to educate employees on products and company policies.
• Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Set aggressive targets for employees to drive company success and strengthen motivation.

Serve customer on counter

Completed transactions with people paying their fuels

Barista

Making sure the store is nice and clean

• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Conducted training sessions for new hires, ensuring consistent level of service across team.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.