Makerita Leo
Naenae,WGTN
Summary
Customer-savvy Front of House Team member, accustomed to demanding work with little downtime. Proven ability to train staff and maintain high standards in customer service. Skilled in cash management and fostering a welcoming atmosphere for guests, ensuring excellent experiences for individuals. Eager to start working and gain more experience in any work environment and can adapt easily to fast paced positions.
Overview
3
3
years of professional experience
Work History
Front of House Team Member
Mitai Maori Village
Rotorua, BOP
12.2020 - 04.2022
- Company Overview: Waitressing for functions for 50-200 guests in buffet-style dining delivering an authentic Māori experience
- Established a welcoming atmosphere by greeting each guest warmly
- Delivering food, filling beverages and retrieving items for guests
- Trained new staff in front-of-house procedures, customer relations and cleaning
- Helped guests at tables when in need of assistance
- Reset tables between guests by restocking low items and wiping down surfaces
- Kept the hostess station neat and clean with well-stocked supplies
- Stayed ready for quick turnovers by pre-bussing tables
- Prepared alcoholic beverages such as standard cocktails for guests
- Kept register accurate through correct billing, payment processing and cash management practices
- Observed diners to respond to additional requests and determine when meals were completed
- Waitressing for functions for 50-200 guests in buffet-style dining delivering an authentic Māori experience
Front of House Team Member
Tamaki Maori Village
Rotorua, BOP
02.2019 - 08.2020
- Same duties as listed for the job above.
Warehouse
Farrah Breads Ltd
Silverstream, Upper Hutt
- Pull and packing orders, daily
- Stocking order for companies
- Cleaning the machines in factory
- Equipment maintenance
- Teamwork
- Data entry
Retail Worker- Casual (Work experience)
Stunna No Limits
Manukau, Auckland
- Engaging with customers, sharing knowledge about their products
- Making sure retail is tidy and ready for customers
- Manage transactions using eftpos and cash registers
- Issue receipts, change and refunds when needed
- Prepare online orders for delivery and pick up
- Stock take
- Cleaning
Education
High School Diploma -
John Paul College
Rotorua, NZ11-2018
Bachelor of Arts -
Victoria University of Wellington
Wellington, NZSkills
- Excellent customer service
- Team building
- Data entry
- Great time management
- Reliable
- Resilient
- Fast learner
- Great communication
1- Reference
Emma Liley
Education Lead – Kaiurungi Mātauranga
Rotorua Museum
021 0272 5000
2- Reference
James Bo Rangi
Tamaki Māori Village
Former supervisor
021 2154 277
Timeline
Front of House Team Member
Mitai Maori Village
12.2020 - 04.2022
Front of House Team Member
Tamaki Maori Village
02.2019 - 08.2020
Warehouse
Farrah Breads Ltd
Retail Worker- Casual (Work experience)
Stunna No Limits
High School Diploma -
John Paul College
Bachelor of Arts -
Victoria University of Wellington
Similar Profiles
Alize Te KowhaiAlize Te Kowhai
Waitress/ Performer at Mitai Maori VillageWaitress/ Performer at Mitai Maori Village
Yvonne PivottYvonne Pivott
Reliever at Te Kura Maori O Nga TapuwaeReliever at Te Kura Maori O Nga Tapuwae
Ngaoma WihapiNgaoma Wihapi
Park Ranger at Kahukura Rongoa Maori TrustPark Ranger at Kahukura Rongoa Maori Trust