Summary
Work History
Education
Skills
References
Languages
Timeline
Generic

Makerita Siluuga

Auckland

Summary

I have 2 beautiful kids and we live together with my partner at our renting place in Mangere. My passion is serving people and helping people. Having spent the last 7+ years after straight secondary school as a shift manager and then a department manager, I thought to myself let's give something new a try or challenge myself. I'm a very hard worker, very good listener, very good communicator and not afraid to correct peers if they are doing something wrong. I’m very good at spotting little details very enthusiastic. Always up for learning anything new. Good at receiving feedback from anyone. Very interactive with customers. I have good back-ground with barista, customer service, supervising a group of staff to meet and achieve goals. Since I've started working for the McDonald’s family restaurant chain, Ive’d attended and completed the following training/ workshops: -Shift Management Excellence -Introduction into Department Management -Department Management Convention. I'm someone who love to challenge myself, I love working together has a team to achieve goals.Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities. Seasoned Manager with 5 years of extensive Barista and management experience. Efficient and industrious individual dedicated to optimizing customer satisfaction. Recognized for commitment to reversing any downward trends with training programs and team support. Results-driven Shift Supervisor experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end reports. I'm a Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Shift Supervisor position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

Assistant Department Manager

06.2017
  • Assisting the Restaurant Manager, resolving issues with customers, crew and all of the shift managers, follow up, rostering, ensuring the smooth operation of the workplace.

Shift Manager

McDonald’s Family Restaurant
03.2016
  • Overseeing the smooth running of the shift-sufficient crew on duty, allocating duties, ensuring orders are completed quickly and correct, attending training and workshops, completion workbooks and assessments on the crews, resolving conflict with customers, health and safety coordinator, training crews, checking and signing off deliveries.

Barista

McDonalds Cafe
12.2015
  • Duties included making specialty hot drinks, service customers at the counter and balancing all money received, clean up and stock up.

Education

Skills

Great communication skills

Attention to details

Hard worker

Fast learner

Team worker

Problem solving

Leadership and management skills

Time management

Customer service

Creativity

Cultural awareness

Decision making

Organizational skills

References

  • Siuati Fuimaono, siuatifuimaono@gmail.com
  • Maria Konusi, 0212971943, maria01konusi@gmail.co.nz
  • Imeleta Metotisi, 02102962986

Languages

Samoan
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Department Manager

06.2017

Shift Manager

McDonald’s Family Restaurant
03.2016

Barista

McDonalds Cafe
12.2015

Makerita Siluuga