Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Ca

Auckland

Summary

Experienced IT Support with hands-on experience in system rollouts, network deployments, and infrastructure support in Philippines, Norway and other international projects. Able to handle high numbers of users, ensure fail-safe IT systems, secure communication channels, and strict security controls in high-usage environments. Has experience in effective helpdesk incidents handling, management of user account and access controls, and ensuring industry quality standards compliance. Able to excel within multinational teams, providing reliable technical support, and working to achieve smooth operations in all business settings.

Professional in IT support, prepared to tackle complex technical challenges. Proven ability to diagnose and resolve software and hardware issues, enhancing user productivity. Strong focus on team collaboration and adaptability to meet changing IT needs, leveraging technical skills and reliable work ethic.

Overview

8
8
years of professional experience

Work History

IT Support Technician

ONE STOP PAK
10.2024 - 03.2025
  • Provided first and second level technical support for hardware, software, and network issues.
  • Installed and maintained over 30 CCTV cameras, enhancing branch security.
  • Administered user accounts, access levels, and permissions, biometrics, ensuring compliance with security protocols.

Senior ICT Consultant

UNISEA MANILA INFORMATION TECHNOLOGY CORP
07.2024 - 10.2024
  • Ensuring 99% system uptime by delivering daily ICT operational support for offices and vessels.
  • Resolved ICT helpdesk tickets in a timely manner, maintaining high user satisfaction and minimal escalations.
  • Managed user accounts, roles, and access permissions in active Directory via Adaxes.
  • Installed, configured, and maintained IT hardware and networking equipment on the vessels.

Senior ICT Consultant

SOLSTAD ROHQ Philippines
03.2018 - 07.2024
  • Delivered daily ICT operational support to both offices and vessels, ensuring continuous IT functionality.
  • Resolved technical issues and service requests via helpdesk, consistently meeting SLAs and minimizing downtime.
  • Monitored and maintained server performance and availability across multiple sites, reducing critical outages.
  • Administered user accounts, access rights, and system permissions in Active Directory via Adaxes.

Marine IT

SOLSTAD OFFSHORE CREWING SERVICES PHILIPPINES INC.
06.2017 - 02.2018
  • Achieving 99.9% uptime across mission-critical systems by delivering proactive vessel IT support.
  • Reducing unplanned downtime by 30% by executing advanced diagnostics and preventive maintenance.
  • Installation, configuration and managing of IT equipment (Printers, Access points, Thin Clients and softwares).
  • Maintained seamless communication operations by monitoring and troubleshooting VSAT, DECT handsets and CommBox.

Education

Cisco Certified Network Associate 1&2 -

Mapua Institute Technology Center
Makati City
01.2017

Bachelor of Science - Information Technology

AMA COMPUTER COLLEGE
Las Pinas, Metro Manila, Philippines
01.2006

Associate of Science - Computer System Designing and Programming, Computer System Networking and Technology

AMA COMPUTER LEARNING CENTER
Las Pinas, Metro Manila, Philippines
01.2002

Skills

  • System & User Administration: Active Directory, Microsoft Office 365 Administration, Adaxes
  • Networking: LAN/WAN configuration, Wireless Access Points (Aruba), VPN (GlobalProtect), VSAT
  • Backup & Virtualization Solutions: Veeam Backup and Recovery, Acronis Backup Solutions, Proxmox, ESXI, VMware
  • Security & User Management: User Access Management, Multi-Factor Authentication, Palo Alto Cortex XDR
  • Imaging & Deployment: Windows Deployment Services (WDS), Intune, System Imaging & Cloning
  • Hardware & Software Support: PC, Laptop, Printer, CCTV, Mobile Phone, Network device, Software
  • Helpdesk & Remote Tools: SenseDesk, SolarWinds, TeamViewer, Remote Desktop Protocol (RDP)
  • Cloud Services: Microsoft 365 Suite, Citrix Workspace

Timeline

IT Support Technician

ONE STOP PAK
10.2024 - 03.2025

Senior ICT Consultant

UNISEA MANILA INFORMATION TECHNOLOGY CORP
07.2024 - 10.2024

Senior ICT Consultant

SOLSTAD ROHQ Philippines
03.2018 - 07.2024

Marine IT

SOLSTAD OFFSHORE CREWING SERVICES PHILIPPINES INC.
06.2017 - 02.2018

Cisco Certified Network Associate 1&2 -

Mapua Institute Technology Center

Bachelor of Science - Information Technology

AMA COMPUTER COLLEGE

Associate of Science - Computer System Designing and Programming, Computer System Networking and Technology

AMA COMPUTER LEARNING CENTER
Mark Ca