Malachi Sem-Cheyne
Dunedin,OTA
Summary
Versatile professional with extensive experience in customer service, hospitality, and security. Skilled in managing dynamic environments while ensuring high-quality guest experiences, safety, and satisfaction. Adept at effective communication, teamwork, and handling challenging situations with composure.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bartender, FOH, Waiter
At Graze and Glow
Otago, DUnedin
06.2024 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Greeted customers and provided friendly customer service.
Bartender, Dishy
At Vault 21 and Catacombs
Otago, Dunedin
01.2024 - Current
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Securtiy
P4G
Otago, Dunedin
05.2023 - Current
- Maintained a secure and welcoming environment for event attendees by conducting thorough access control and monitoring entry points.
- Conducted regular patrols to ensure compliance with safety regulations and identified potential security risks.
- Resolved conflicts and de-escalated situations using effective communication and conflict management skills.
- Collaborated with event organizers and emergency services to implement safety protocols and respond promptly to incidents.
- Provided assistance to attendees, offering directions and first-level support when needed.
- Demonstrated a strong ability to remain calm under pressure, making quick and informed decisions in dynamic environments.
After School/ Holiday Program
At MASH
Otago, Dunedin
03.2023 - 12.2023
- Developed and implemented after-school program activities for youth ages 5-14.
- Created and maintained a safe, positive environment for students to learn and develop skills.
- Provided guidance counseling to support student academic achievement and social development.
- Assisted in developing individual learning plans tailored to each student's needs.
- Monitored student behavior during after-school hours, intervening when necessary.
Education
Electrical Pre-Trade
OTAGO Polytech
Dunedin01-2024
NCEA Level 1,2 And 3
John McGlashan College
Dunedin01-2023
Skills
- Team collaboration
- Customer service
- Clear communication
- First aid training
- Time management
- Strong work ethic
Certification
- First Aid Training 2023
- 2024COA(certificate of approval)
Timeline
Bartender, FOH, Waiter
At Graze and Glow
06.2024 - Current
Bartender, Dishy
At Vault 21 and Catacombs
01.2024 - Current
Securtiy
P4G
05.2023 - Current
After School/ Holiday Program
At MASH
03.2023 - 12.2023
Electrical Pre-Trade
OTAGO Polytech
NCEA Level 1,2 And 3
John McGlashan College
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