Malaetea Toaga
Clover Park,Manukau
Summary
Customer Service Cashier with background in fast-paced retail environments. Known for offering consistent, friendly service to all customers while accurately handling cash and card transactions. Skilled at promoting customer satisfaction through effective problem resolution and efficient checkout processes. Notable impact on enhancing overall store performance by maintaining organized work areas and optimizing workflow efficiency.
Overview
6
6
years of professional experience
Work History
Traffic Controller
Evolution Traffic Control
Auckland, AUK
09.2022 - 08.2023
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
- Controlled pedestrian movements to prevent intrusion into work zones.
Security Guard
Pro Host Security
Auckland
03.2022 - 08.2022
- Examined doors, windows and gates to verify security.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked and verified photo identification prior to granting facility access.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Customer Service Cashier
Mcdonalds
Otara, Manukau
03.2017 - 10.2020
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Monitored self-checkout systems and provided assistance or intervention where required
- Maintained current knowledge of store promotions and highlighted sales to customers
- Educated customers on promotions to enhance sales
- Counted money in drawers at beginning and end of each shift
- Handled approximately 80-100 daily credit and cash transactions for customers with accuracy and speed
- Maintained reports of transactions and greeted customers when entering and leaving establishment
- Strategically plated hot meals and salads in aesthetically pleasing arrangements
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Sanitized all pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols
- Used downtimes to prepare ingredients and restock supplies for expected busy periods
- Checked pantry multiple times per shift and restocked it whenever food items were running low
- Maintained composure and work quality while under stress
- Prepared and expedited food orders to support waitstaff and other team members
- Prioritized drink requests while managing interruptions
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Maintained regular and consistent attendance and punctuality
- Controlled line and crowd with quick, efficient service
- Served individually made coffee drinks to over 50 customers daily, more than 50 when its busy hours
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise
Education
No Degree - NCEA Level 1 & 2
Mc Auley High School
OtahuhuCertified First Aid -
NZST
Auckland, AUK11.2024
International Flight Attending Course Level 4 -
New Zealand School of Tourism
Auckland, AUK11.2024
Aviation Tourism Level 3 -
NZST
Auckland, Airport10-2024
Skills
- Visual observation
- Two-way radio proficiency
- Active listening
- Critical thinking
- Problem resolution
- Team development
- Communication
Languages
Samoan
Native or Bilingual
Timeline
Traffic Controller
Evolution Traffic Control
09.2022 - 08.2023
Security Guard
Pro Host Security
03.2022 - 08.2022
Customer Service Cashier
Mcdonalds
03.2017 - 10.2020
No Degree - NCEA Level 1 & 2
Mc Auley High School
Certified First Aid -
NZST
Aviation Tourism Level 3 -
NZST
International Flight Attending Course Level 4 -
New Zealand School of Tourism