Malama Ene Alataua
Auckland,New Zealand
Summary
Proven Payroll Administrator with extensive experience at Return to Paradise Resort, adept in payroll processing and maintaining employee records. Demonstrates exceptional critical thinking and customer service skills, significantly reducing payroll errors and enhancing employee satisfaction. Excelled in a fast-paced environment, ensuring legal compliance and efficient HR support.
Overview
2022
2022
years of professional experience
Work History
Pay Roll Administrator
Return to Paradise Resort
- Managed payroll data entry and processing for 500 employees to comply with predetermined company guidelines.
- Processed payroll garnishments such as tax liens and child support.
- Calculated payroll deductions by accurately using Excel and processed payroll to meet preset requirements.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Submitted reports on payroll activities.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Prepared detailed reports on payroll activities for management review, highlighting areas requiring improvement or attention.
- Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
- Maintained up-to-date knowledge of changes in labor laws affecting payroll administration to ensure ongoing compliance.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Developed custom spreadsheets that improved efficiency when calculating commissions, bonuses, or other special pay circumstances.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Collaborated closely with HR and accounting teams to coordinate benefits deductions, tax withholdings, and other adjustments.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Managed employee records on database to maintain accuracy and updated information.
- Provided excellent customer service by addressing employee inquiries about their paychecks promptly and accurately.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Ensured timely salary disbursements for employees, maintaining strict adherence to company policies and deadlines.
- Trained and mentored new payroll staff to apply best practices and follow department procedures.
- Supported the overall financial health of the organization by ensuring accurate and timely payroll processing, contributing to a positive work environment.
- Processed timecards and payroll data for team of employees.
- Maintained confidentiality of employee records and payroll information.
- Updated employee files with new details such as changes in address or salary levels.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Prepared and submitted payroll taxes and reports to regulatory agencies.
- Managed and updated employee benefits information.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Tracked employee vacation, sick and personal time.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Conducted regular audits of payroll data to identify discrepancies and ensure compliance with federal regulations.
- Assisted in the creation of clear guidelines outlining acceptable timesheet submission practices among employees.
- Streamlined payroll processes by implementing efficient software and automation tools.
- Coordinated with HR personnel to verify accuracy and completeness of employee information.
- Assisted in the successful migration of payroll systems during a company-wide software upgrade without disruption to operations.
- Developed and implemented payroll procedures to streamline workflow.
- Generated reports to track employee time and attendance.
- Fostered culture of transparency and trust, addressing all employee payroll inquiries with promptness and accuracy.
- Improved departmental efficiency by training staff on latest payroll management practices and software.
- Ensured timely compliance with all regulatory changes affecting payroll, keeping organization ahead of legal requirements.
- Minimized errors in payroll processing by implementing robust verification procedures before final submission.
- Facilitated seamless year-end tax reporting by maintaining up-to-date employee financial records.
- Reduced operational costs by negotiating better rates with payroll software providers.
- Facilitated smoother year-end reconciliation process, meticulously organizing and reviewing payroll records.
- Enhanced employee satisfaction with timely and accurate salary disbursements, leveraging advanced payroll software.
- Optimized payroll operations, introducing automated systems for better tracking of employee hours and overtime.
- Achieved significant time savings in payroll processing by automating routine tasks and focusing on strategic improvements.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Food Waiter
Mr Chicken
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in implementation of new learning tools, systems and materials.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Monitored and reported student progress and development, offering mentoring as needed.
- Provided one-on-one and group-based learning support focused on student progress.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Created visually appealing bulletin boards that showcased student work and reinforced key concepts from lessons.
- Monitored student progress regularly, using assessments to adjust instructional strategies as needed for optimal learning outcomes.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Supported lead teacher in organizing field trips, enhancing real-world connections to classroom content for increased understanding.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Participated in professional development opportunities, staying informed of best practices for teaching strategies and educational technologies.
- Implemented differentiated instruction techniques to address diverse learning needs of the students in the class.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Fostered student curiosity and interest through creative hands-on activities.
- Created and developed lesson plans to meet students' academic needs.
- Developed and implemented classroom routines to address varying student needs.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Created lessons and online testing materials to facilitate remote learning.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Helped students explore concepts with engaging, learning-focused activities.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Enhanced student engagement by implementing interactive and multimedia teaching tools.
- Supported use of educational technology in classroom, enhancing learning experience.
- Promoted literacy and comprehension skills through guided reading sessions.
- Contributed to development of IEPs, tailoring educational plans to individual student needs.
- Participated in professional development workshops, staying abreast of best practices in education.
- Encouraged parental involvement in student learning through effective communication of progress and challenges.
- Adapted teaching strategies to accommodate virtual learning environments, maintaining student engagement.
- Fostered positive and supportive classroom atmosphere, encouraging student participation and confidence.
- Assisted with preparation of teaching materials and resources, streamlining lesson execution.
- Enhanced student motivation by recognizing and rewarding progress and achievements in timely manner.
- Improved learning outcomes with creation of engaging and educational activities.
- Assisted in maintenance of classroom records, ensuring accurate tracking of attendance and grades.
- Developed and executed lesson plans tailored to meet diverse student needs, fostering inclusive learning environment.
- Facilitated small group learning sessions, providing personalized attention to students struggling with course material.
- Collaborated with lead teachers to assess student performances and identify areas for improvement.
- Provided feedback on student assignments and tests, aiding in assessment of understanding and progress.
- Boosted classroom management skills, maintaining order and discipline among students.
- Conducted educational games and activities to reinforce learning concepts in enjoyable manner.
- Assisted in organizing and supervising school events and field trips, ensuring safe and educational experience for all students.
- Supported students with special needs, implementing strategies to facilitate their participation and learning.
- Adapted teaching methods and materials to meet students' varying needs.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Representative
DMC Restaurant
01.2019 - 12.2021
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Implemented and developed customer service training processes.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved accounting, service and delivery concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered prompt service to prioritize customer needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and backed up other customer service managers.
- Managed timely and effective replacement of damaged or missing products.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Increased efficiency and team productivity by promoting operational best practices.
- Identified and resolved discrepancies and errors in customer accounts.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Assistant Teacher
Ministry Of Education
02.2013 - 12.2018
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in implementation of new learning tools, systems and materials.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Monitored and reported student progress and development, offering mentoring as needed.
- Provided one-on-one and group-based learning support focused on student progress.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Created visually appealing bulletin boards that showcased student work and reinforced key concepts from lessons.
- Monitored student progress regularly, using assessments to adjust instructional strategies as needed for optimal learning outcomes.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Supported lead teacher in organizing field trips, enhancing real-world connections to classroom content for increased understanding.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Participated in professional development opportunities, staying informed of best practices for teaching strategies and educational technologies.
- Implemented differentiated instruction techniques to address diverse learning needs of the students in the class.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Fostered student curiosity and interest through creative hands-on activities.
- Created and developed lesson plans to meet students' academic needs.
- Developed and implemented classroom routines to address varying student needs.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Created lessons and online testing materials to facilitate remote learning.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Helped students explore concepts with engaging, learning-focused activities.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Enhanced student engagement by implementing interactive and multimedia teaching tools.
- Supported use of educational technology in classroom, enhancing learning experience.
- Promoted literacy and comprehension skills through guided reading sessions.
- Contributed to development of IEPs, tailoring educational plans to individual student needs.
- Participated in professional development workshops, staying abreast of best practices in education.
- Encouraged parental involvement in student learning through effective communication of progress and challenges.
- Adapted teaching strategies to accommodate virtual learning environments, maintaining student engagement.
- Fostered positive and supportive classroom atmosphere, encouraging student participation and confidence.
- Assisted with preparation of teaching materials and resources, streamlining lesson execution.
- Enhanced student motivation by recognizing and rewarding progress and achievements in timely manner.
- Improved learning outcomes with creation of engaging and educational activities.
- Assisted in maintenance of classroom records, ensuring accurate tracking of attendance and grades.
- Developed and executed lesson plans tailored to meet diverse student needs, fostering inclusive learning environment.
- Facilitated small group learning sessions, providing personalized attention to students struggling with course material.
- Collaborated with lead teachers to assess student performances and identify areas for improvement.
- Provided feedback on student assignments and tests, aiding in assessment of understanding and progress.
- Boosted classroom management skills, maintaining order and discipline among students.
- Conducted educational games and activities to reinforce learning concepts in enjoyable manner.
- Assisted in organizing and supervising school events and field trips, ensuring safe and educational experience for all students.
- Supported students with special needs, implementing strategies to facilitate their participation and learning.
- Adapted teaching methods and materials to meet students' varying needs.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor Of Education - Faculty of Education
National University of Samoa
Toomatagi Apia04.2015
Skills
- Payroll Processing
- Maintaining employee records
- Timekeeping Management
- Payroll Auditing
- HR Support
- New hire processing
- Bookkeeping skills
- Payroll Adjustments
- Employee Onboarding
- Payroll Policies
- Resolving discrepancies
- Data review
- Payroll Deductions
- Confidentiality Assurance
- Report Writing
- Upgrading systems
- Reporting
- Payroll software proficiency
- Check processing
- Reporting and documentation
- Record maintenance
- Resolving payroll problems
- Data Entry
- Critical Thinking
- Microsoft Office
- Paperwork Processing
- Employee Relations
- Customer Service
- Timekeeping
- Employee Training
- Filing
- Recording data
- Maintaining files
- Employment Verification
- Math Skills
- Work Planning
- Legal Compliance
Languages
English
Full Professional
Samoan
Full Professional
Timeline
Customer Service Representative
DMC Restaurant
01.2019 - 12.2021
Assistant Teacher
Ministry Of Education
02.2013 - 12.2018
Pay Roll Administrator
Return to Paradise Resort
Food Waiter
Mr Chicken
Bachelor Of Education - Faculty of Education
National University of Samoa
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