Malcolm Amarasekera

Successfully managed over 50 diverse projects, collaborating with multiple teams and clients to deliver significant business benefits and enhanced value.

• Managed project scope, timeline and budget in alignment with company objectives.
• Developed comprehensive project plans to be shared with stakeholders.
• Coordinated resources across multiple departments and teams to ensure successful completion of projects.
• Liaised between senior management, project team members and clients to ensure effective communication throughout the duration of the project.
• Identified potential risks associated with projects and developed mitigation strategies.
• Monitored progress of projects against established timelines and budgets.
• Created detailed reports on project status, issues, risks and opportunities.
• Assessed resource requirements and allocated personnel accordingly.
• Resolved conflicts between team members in order to maintain productivity levels.

Used Agile-Scrum Waterfall hybrid

• Delivered over 40 major client projects in 12 months through on-time, on-budget completion
• Rescued SELMA Student and Learning Management System, integration with Moodle project
• Continually refined and evolved agile processes for predictable and rapid software delivery resulting in hitting 99% of project deadlines
• Coached the team to higher levels of scrum maturity at a sustainable pace helping to improve customer satisfaction by 33%
• Removed impediments or guided the team to remove impediments, improving developer efficiency by 14%
• Built a trusting and safe environment where problems could be raised without fear of blame improving the team performance by an average of 10%
• Facilitated discussion, decision making, and conflict resolution across 4 cross-functional teams
• Change Management - Developed automated project change management process using MS Power Automate Tools
• Implemented User Acceptance Testing into LMS software development lifecycle, Improving projects quality and customer satisfaction by 30%

Introduced and coached the organisation on Agile and Scrum to design develop and deliver online content for the FutureLearn platform. This included:

• Gathered, analyzed, and translated business requirements into functional specs that were used to design and implement business solutions
• Facilitated Story writing workshop using Story Map technique with Focus Group method
• Used GROW model to coach team members
• Created a Product Backlog
• Facilitated Scrum ceremonies (Daily Scrum, Sprint Planning, Sprint Review and Sprint retrospectives)
• Delivered team and organization training materials and workshops, building knowledge and skills to facilitate the agile transformation
• Coached teams on Agile values and principles to promote continuous improvement, accountability, and transparency in practices and artifacts
• Servant leader and liaison to upper management
• Managed Video Production Tender through the Government Electronic Tender Service (GETS)

Worked with ITS Solutions Delivery Team to help them deliver value-adding projects, I incorporated my new skills and an Agile mindset to:

• Migrating 30+ staff and their information systems, with very short notice, to an external outsourced service while maintaining 100% uptime and developing an innovative solution to access the
  internal University systems
• Provided master ICT location data solution to Capital Asset Management Project (IBM Maximo asset management system)
• Created master ICT documentation for Tauranga New Campus Project
• Delivered a new staff photos portal with the added benefit to provide a central digital photo share

Agile Scrum Environment

• Coordinated and supported the facilitation of 24+ SCRUM rituals including: Sprint Planning, Daily Standups, Sprint reviews, Sprint retrospectives
• Facilitated discussion, decision making, and conflict resolution across 4 cross-functional teams
• Facilitated and coordinated workshops for 1500 staff
• Negotiated the use of New Moodle Images across 5 Faculties

• Product Owner for the development of a self-service ICT system
• University Site wide license manager
• ICT Support for specialised University research projects

Project managed the development of a Software Program that provided users access to a self-service knowledge base from their PC Company desktops.
The Program included the company logo and was located within the Windows Help and Support section of the Start menu.

Product development involved facilitating discussions and workshops, gathering requirements, defining an approach, fostering a collaborative and safe environment, executing, testing, and getting to production.

The benefits included:

• Reduced service support response time by 60%
• Average ticket volume decreased by 35%