Hi, I’m
Malekalita Tokanga Havea
8 Opawa Crescent, Favona,Auckland
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and appositive attitude will make a difference.
Overview
14
years of professional experience
Work History
MondialeFavona, Mangere, Auckland
Warehouse Packer
01.2021 - Current
Job overview
- Used handheld scanners to track inventory movement within the warehouse system.
- Maintained a safe work environment by adhering to safety regulations at all times.
- Labeled boxes, containers, and pallets for shipment purposes.
- Reported any damages or discrepancies observed during operations to supervisor.
- Trained new employees regarding warehouse procedures and standards.
- Picked and packed orders using pick sheets and RF scan guns for accuracy.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Followed safety policies, procedures and guidelines to prevent and reduce accidents and injuries.
- Adhered to health and safety regulations to minimize risks of injury and accidents.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Followed safety protocols while operating machinery such as conveyors and hoists.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Senate Nursing Favona, Mangere, Auckland
Youth Care and Support Worker
02.2017 - 01.2019
Job overview
- Provided emotional support during times of crisis or stress.
- Assisted with daily living activities such as meal preparation, shopping, transportation and medical appointments.
- Developed, implemented and monitored behavior management plans for assigned clients.
- Participated in regular team meetings to discuss strategies for working with clients.
- Encouraged positive behavior changes through role modeling, reinforcement techniques and positive feedback.
- Supervised youth during leisure time activities both inside and outside the facility.
- Used calm, positive, and encouraging approach with youth.
- Modeled positive behavior for residents by providing leadership and positive interactions.
- Achieved established program plan goals by developing and maintaining effective working relationships with staff, court officials, and educators.
- Adapted programs and activities to comply with health and safety guidelines and regulations.
- Provided individual support and mentorship to youths facing personal, academic, or social challenges.
- Supported youth with nurturing and caring assistance focused on empowering and positive independence.
- Assisted with homework and provided tutoring in subjects as required.
- Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
- Maintained lists of resources helpful to clients.
- Trained and supervised volunteers and junior staff in youth work principles and practices.
- Documented child progress, reporting extreme changes in behavior.
- Designed and led recreational activities that foster teamwork, physical health, and social interaction.
- Communicated regularly with parents and guardians regarding youth activities, progress, and concerns.
- Established safe and inclusive environments for youth, promoting positive behavior and emotional well-being.
- Offered key emotional support to special needs youth.
- Maintained detailed records of youth attendance, participation, and progress.
- Collaborated with schools, families, and community organizations to support youth development and access to resources.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Encouraged development of relevant skills to help overcome specific concerns.
- Completed detailed documentation of sessions, patient notes and recommendations.
- Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
- Followed appropriate methodology to deliver optimum counseling meeting individual needs.
- Coordinated resources to support clients and help each achieve targets.
- Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
- Counseled clients physical, mental factors impacting personal success.
- Met with clients to understand individual needs and develop personalized counseling plans.
- Transported clients from home to school or other destinations as needed.
- Maintained accurate records of client progress and interactions.
- Supported families by providing education about parenting skills and resources available in the community.
- Advised parents on how best to support their children's growth and development.
- Monitored medication regimens prescribed by psychiatrists or physicians.
- Implemented safety protocols when dealing with potentially violent situations.
- Conducted assessments of the needs of each client, including mental health issues.
Retirement villageFavona, Mangere, Auckland
Healthcare Support Worker
07.2015 - 07.2016
Job overview
- Provided assistance with activities of daily living such as bathing, dressing and undressing, grooming.
- Ensured that all medical equipment was properly maintained and cleaned.
- Transported patients between departments within the hospital or other healthcare facilities.
- Assisted in patient transfers, utilizing proper body mechanics and safety protocols.
- Helped maintain a clean and safe environment for patients.
- Educated patients on preventive health measures, diet, nutrition, exercise.
- Monitored patient progress and reported any changes to the healthcare team.
- Observed changes in patient behavior or condition and reported them immediately to a nurse or doctor.
- Provided emotional support to patients and their families during difficult times.
- Assisted in the preparation of meals for patients.
- Conducted home visits to assess patient needs and provide follow-up care instruction when necessary.
- Provided compassionate care to patients and their families.
- Assisted individuals in learning and developing new skills.
- Monitored client's well-being, safety and comfort under physician direction.
- Accompanied or transported clients to appointments, errands and social activities.
- Transported clients to doctor's appointments and errands.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Tracked and reported clients' progress based on observations and conversations.
- Maintained clean and well-organized environment for client happiness and safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Monitored health and well-being of clients and reported significant health changes.
- Built strong and trusting rapport with clients and loved ones.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Recorded client status progress and challenges in logbooks and reports.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Helped clients get in and out of beds and wheelchairs.
- Assisted clients with maintaining good personal hygiene.
Family businessFavona, Mangere, Auckland
Housekeeping Room Attendant
05.2010 - 03.2013
Job overview
- Stocked linen closets with appropriate supplies for housekeeping staff use.
- Participated in regular training sessions related to hospitality industry trends and best practices.
- Kept up-to-date records of items cleaned in each room.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Performed deep cleaning tasks such as shampooing carpets or steam cleaning furniture.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Ensured compliance with health regulations regarding sanitation procedures.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
- Assisted in laundry operations when needed by sorting linens and loading machines.
- Provided guests with information on hotel services and room features.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Communicated effectively with team members about daily assignments and task progress.
- Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
- Replenished room amenities according to established guidelines.
- Inspected all assigned rooms upon completion of cleaning duties.
- Followed safety procedures when using chemical cleaners and power equipment.
- Organized storage areas for efficient access to materials and supplies.
- Responded promptly to requests from guests and other departments.
- Replaced dirty linens with clean items according to established standards of quality control.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Furnished guests with clean linens and supplied rooms with toiletries.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Organized supplies for use based on expected customer needs.
- Removed trash from rooms and replaced liners to wastebaskets.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Mapped out daily cleaning work assignments by assessing vacant room roster.
- Operated shampooer and vacuum cleaner to clean rugs, carpets and upholstered furniture.
- Communicated with maintenance team on damages to repair.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Sorted and counted linens and organized in storage areas.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Inspected furniture for damage or stains in between guest stays.
- Reported damage or theft of hotel property to management.
- Communicated with customers about requests for additional supplies or cleaning services.
Education
Alphacrucis CollegePenrose, New Zealand
GED
05-2022
Pasifika Tertiary EducationManukau, NZ
GED
10-2015
AhopaniloloTongaTapu
High School Diploma
12-2001
Apifo'ou CollegeTonga Tapu
GED
12-1999
Alphacrucis CollegePenrose, NZ
GED
Skills
- Attention to Detail
- Flexible Schedule
- Time Management
- Teamwork
- Punctual and Reliable
- Adaptable to change
- Customer Service
- Goal Setting
- Relationship Building
- Adaptability
- Cleaning procedures
- Issue Resolution
- Report Generation
- Safety methods
Timeline
Warehouse Packer
Mondiale
01.2021 - Current
Youth Care and Support Worker
Senate Nursing
02.2017 - 01.2019
Healthcare Support Worker
Retirement village
07.2015 - 07.2016
Housekeeping Room Attendant
Family business
05.2010 - 03.2013
Alphacrucis College
GED
Pasifika Tertiary Education
GED
Ahopanilolo
High School Diploma
Apifo'ou College
GED
Alphacrucis College
GED