Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Malekalita Tokanga Havea

8 Opawa Crescent, Favona,Auckland
Malekalita Tokanga Havea

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and appositive attitude will make a difference.

Overview

14
years of professional experience

Work History

Mondiale
Favona, Mangere, Auckland

Warehouse Packer
01.2021 - Current

Job overview

  • Used handheld scanners to track inventory movement within the warehouse system.
  • Maintained a safe work environment by adhering to safety regulations at all times.
  • Labeled boxes, containers, and pallets for shipment purposes.
  • Reported any damages or discrepancies observed during operations to supervisor.
  • Trained new employees regarding warehouse procedures and standards.
  • Picked and packed orders using pick sheets and RF scan guns for accuracy.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Followed safety policies, procedures and guidelines to prevent and reduce accidents and injuries.
  • Adhered to health and safety regulations to minimize risks of injury and accidents.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Followed safety protocols while operating machinery such as conveyors and hoists.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.

Senate Nursing
Favona, Mangere, Auckland

Youth Care and Support Worker
02.2017 - 01.2019

Job overview

  • Provided emotional support during times of crisis or stress.
  • Assisted with daily living activities such as meal preparation, shopping, transportation and medical appointments.
  • Developed, implemented and monitored behavior management plans for assigned clients.
  • Participated in regular team meetings to discuss strategies for working with clients.
  • Encouraged positive behavior changes through role modeling, reinforcement techniques and positive feedback.
  • Supervised youth during leisure time activities both inside and outside the facility.
  • Used calm, positive, and encouraging approach with youth.
  • Modeled positive behavior for residents by providing leadership and positive interactions.
  • Achieved established program plan goals by developing and maintaining effective working relationships with staff, court officials, and educators.
  • Adapted programs and activities to comply with health and safety guidelines and regulations.
  • Provided individual support and mentorship to youths facing personal, academic, or social challenges.
  • Supported youth with nurturing and caring assistance focused on empowering and positive independence.
  • Assisted with homework and provided tutoring in subjects as required.
  • Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
  • Maintained lists of resources helpful to clients.
  • Trained and supervised volunteers and junior staff in youth work principles and practices.
  • Documented child progress, reporting extreme changes in behavior.
  • Designed and led recreational activities that foster teamwork, physical health, and social interaction.
  • Communicated regularly with parents and guardians regarding youth activities, progress, and concerns.
  • Established safe and inclusive environments for youth, promoting positive behavior and emotional well-being.
  • Offered key emotional support to special needs youth.
  • Maintained detailed records of youth attendance, participation, and progress.
  • Collaborated with schools, families, and community organizations to support youth development and access to resources.
  • Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
  • Encouraged development of relevant skills to help overcome specific concerns.
  • Completed detailed documentation of sessions, patient notes and recommendations.
  • Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
  • Followed appropriate methodology to deliver optimum counseling meeting individual needs.
  • Coordinated resources to support clients and help each achieve targets.
  • Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
  • Counseled clients physical, mental factors impacting personal success.
  • Met with clients to understand individual needs and develop personalized counseling plans.
  • Transported clients from home to school or other destinations as needed.
  • Maintained accurate records of client progress and interactions.
  • Supported families by providing education about parenting skills and resources available in the community.
  • Advised parents on how best to support their children's growth and development.
  • Monitored medication regimens prescribed by psychiatrists or physicians.
  • Implemented safety protocols when dealing with potentially violent situations.
  • Conducted assessments of the needs of each client, including mental health issues.

Retirement village
Favona, Mangere, Auckland

Healthcare Support Worker
07.2015 - 07.2016

Job overview

  • Provided assistance with activities of daily living such as bathing, dressing and undressing, grooming.
  • Ensured that all medical equipment was properly maintained and cleaned.
  • Transported patients between departments within the hospital or other healthcare facilities.
  • Assisted in patient transfers, utilizing proper body mechanics and safety protocols.
  • Helped maintain a clean and safe environment for patients.
  • Educated patients on preventive health measures, diet, nutrition, exercise.
  • Monitored patient progress and reported any changes to the healthcare team.
  • Observed changes in patient behavior or condition and reported them immediately to a nurse or doctor.
  • Provided emotional support to patients and their families during difficult times.
  • Assisted in the preparation of meals for patients.
  • Conducted home visits to assess patient needs and provide follow-up care instruction when necessary.
  • Provided compassionate care to patients and their families.
  • Assisted individuals in learning and developing new skills.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Transported clients to doctor's appointments and errands.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Tracked and reported clients' progress based on observations and conversations.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Monitored health and well-being of clients and reported significant health changes.
  • Built strong and trusting rapport with clients and loved ones.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Recorded client status progress and challenges in logbooks and reports.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Helped clients get in and out of beds and wheelchairs.
  • Assisted clients with maintaining good personal hygiene.

Family business
Favona, Mangere, Auckland

Housekeeping Room Attendant
05.2010 - 03.2013

Job overview

  • Stocked linen closets with appropriate supplies for housekeeping staff use.
  • Participated in regular training sessions related to hospitality industry trends and best practices.
  • Kept up-to-date records of items cleaned in each room.
  • Maintained cleaning cart with supplies, such as fresh linens and towels.
  • Performed deep cleaning tasks such as shampooing carpets or steam cleaning furniture.
  • Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
  • Ensured compliance with health regulations regarding sanitation procedures.
  • Reported any maintenance issues or damage found in the guest rooms to supervisor.
  • Checked rooms to ensure they met standards for cleanliness and tidiness.
  • Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
  • Assisted in laundry operations when needed by sorting linens and loading machines.
  • Provided guests with information on hotel services and room features.
  • Assisted colleagues whenever necessary in order to meet deadlines set by management.
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
  • Communicated effectively with team members about daily assignments and task progress.
  • Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
  • Replenished room amenities according to established guidelines.
  • Inspected all assigned rooms upon completion of cleaning duties.
  • Followed safety procedures when using chemical cleaners and power equipment.
  • Organized storage areas for efficient access to materials and supplies.
  • Responded promptly to requests from guests and other departments.
  • Replaced dirty linens with clean items according to established standards of quality control.
  • Removed soiled linens and articles from rooms and delivered to laundry area.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Furnished guests with clean linens and supplied rooms with toiletries.
  • Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
  • Reported guest issues, safety and maintenance concerns immediately to supervisor.
  • Organized supplies for use based on expected customer needs.
  • Removed trash from rooms and replaced liners to wastebaskets.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Mapped out daily cleaning work assignments by assessing vacant room roster.
  • Operated shampooer and vacuum cleaner to clean rugs, carpets and upholstered furniture.
  • Communicated with maintenance team on damages to repair.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Sorted and counted linens and organized in storage areas.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Inspected furniture for damage or stains in between guest stays.
  • Reported damage or theft of hotel property to management.
  • Communicated with customers about requests for additional supplies or cleaning services.

Education

Alphacrucis College
Penrose, New Zealand

GED
05-2022

Pasifika Tertiary Education
Manukau, NZ

GED
10-2015

Ahopanilolo
TongaTapu

High School Diploma
12-2001

Apifo'ou College
Tonga Tapu

GED
12-1999

Alphacrucis College
Penrose, NZ

GED

Skills

  • Attention to Detail
  • Flexible Schedule
  • Time Management
  • Teamwork
  • Punctual and Reliable
  • Adaptable to change
  • Customer Service
  • Goal Setting
  • Relationship Building
  • Adaptability
  • Cleaning procedures
  • Issue Resolution
  • Report Generation
  • Safety methods

Timeline

Warehouse Packer

Mondiale
01.2021 - Current

Youth Care and Support Worker

Senate Nursing
02.2017 - 01.2019

Healthcare Support Worker

Retirement village
07.2015 - 07.2016

Housekeeping Room Attendant

Family business
05.2010 - 03.2013

Alphacrucis College

GED

Pasifika Tertiary Education

GED

Ahopanilolo

High School Diploma

Apifo'ou College

GED

Alphacrucis College

GED

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Malekalita Tokanga Havea