Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Malia Lomana Malaesala

Manukau

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Customer service representative

Colombia coffee
09.2023 - Current
  • Listened to customers' wants & needs to provide tailored solutions
  • Handling enquiries quickly & efficiently
  • Cleared tables to maintain a clean dining area for patrons making sure customers are seated in a clean environment

Caregiver

Bupa Hayman Care Home
09.2022 - Current
  • Supported clients with daily living needs while ensuring a clean and safe environment
  • Facilitated conversations with patients to enhance their emotional well-being
  • Fostered strong relationships with residents to promote trust and comfort

Casual Temp Pick Packer

My Food bag
08.2024 - 01.2026
  • Unloaded palates of ingredients slotted into the conveyor belt
  • Unloaded pallets of ingredients slotted into the conveyor belt
  • Checked expiration dates and inspected ingredient quality for freshness.

Casual Temp Pick Packer

DHL
04.2024 - 06.2024
  • Picked designated orders efficiently for each area
  • Sorted items accurately to designated areas
  • Provided an electronic low picker

Casual Temp Pick Packer

NZ Post
06.2023 - 12.2023
  • Facilitated package flow onto conveyor belt
  • Sorted items to designated areas accurately
  • Contributed to improving staff morale through assistance
  • Tracked packages to ensure inventory accuracy and completeness

Education

NCEA Level 1 & 2 - English, Statistics, History, Physical Education, Performing Arts

Kia Aroha College
Othello clover park
12.2024

Skills

  • Customer service, communication skills, multitasking and flexible, physically fit & strong capable of heavy lifting, respectful with a can do attitude, compassionate and caring
  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution

Languages

English
Full Professional
Samoan
Full Professional

Timeline

Casual Temp Pick Packer

My Food bag
08.2024 - 01.2026

Casual Temp Pick Packer

DHL
04.2024 - 06.2024

Customer service representative

Colombia coffee
09.2023 - Current

Casual Temp Pick Packer

NZ Post
06.2023 - 12.2023

Caregiver

Bupa Hayman Care Home
09.2022 - Current

NCEA Level 1 & 2 - English, Statistics, History, Physical Education, Performing Arts

Kia Aroha College
Malia Lomana Malaesala