Malia Lope
Whakatane,BOP
Summary
Proven ability to foster patient loyalty and streamline operations, demonstrated during my tenure at Tuhoe medical centre Skilled in appointment management and customer service, I excel in creating efficient, compassionate healthcare environments. My background also includes enhancing safety and productivity in manufacturing settings, alongside supporting educational objectives with a caring approach. im very Hardworking i bring top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Tuhoe Trust
2023.04 - Current
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Registered and verified patient records before triage with most up-to-date information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
Factory Worker
Backers Rotorua
2021.02 - 2022.11
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Carefully packaged finished products and prepared for shipment.
- Assisted in training new employees, providing guidance and sharing knowledge of factory processes.
Teacher Helper
Homebased Rotorua
2019.11 - 2021.03
- Responded to student needs and questions promptly.
- Promoted a positive learning environment by effectively managing classroom behaviour and addressing individual needs.
- Assisted teachers with supervision and care of group of 10 children.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
- Supported classroom maintenance and upkeep, organizing books, and materials.
Skills
- Telephone Etiquette
- Caring and Compassionate
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Appointment management
- Documentation
- Customer Service
- Flexible Schedule
- Clinical Support
- CPR Certified
- Invoice Processing
- Front Desk Operations
Languages
English
Native or Bilingual
Timeline
Medical Receptionist
Tuhoe Trust
2023.04 - Current
Factory Worker
Backers Rotorua
2021.02 - 2022.11
Teacher Helper
Homebased Rotorua
2019.11 - 2021.03