Summary
Overview
Work History
References
Timeline
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Malia Smith

Christchurch,CAN

Summary

I am currently looking for a full time position. My employment has taught me to provide exceptional customer service and become a great multitasker. I Deliver top-notch service and support and work well under pressure. Expert in diffusing conflicts and solving patient or staff problems work. Always making sure tasks get done correctly and on time. I am known to be honest and take initiative. Being respectful and polite towards both customers and colleagues is a top priority for me. I believe that one smile or even just speaking with positivity and joy can brighten somebody's day.

Overview

6
6
years of professional experience

Work History

Medical Receptionist

New Brighton Health Care
02.2023 - Current
  • Performing well under pressure in a busy medical center of 15000 patients
  • Taking payments/ Processing Claims
  • Sorting emails and Texts
  • Inbound/Outbound calls
  • Checking in patients
  • Checking Debt
  • Scheduling appointments
  • Processing Automatic Payments/ Refunds
  • Transferring Patients Notes
  • Enrolling New Patients and checking eligibility
  • Always keeping an eye out for any medical risks
  • Assisting with Doctors and Nurses
  • Scanning and allocating files
  • Closing Banking.

Insurance customer service agent

IAG AMI
- 01.2023
  • Inbound Calls
  • Working Remote
  • Setting up Motor vehicle insurance
  • Analyzing Vehicle risks.

Covid Health Advisor

Whakarongorau
10.2021 - 06.2022
  • Inbound/Outbound calls
  • Working remote
  • Completing patients health checks
  • Managing patients enquiries
  • Releasing Patients from isolation.

Customer service agent

Kathmandu
05.2021 - 10.2021
  • Inbound/Outbound calls
  • Live Chat
  • Responding to customers emails
  • Quickly Resolve customers problems.

Countdown distribution Centre

12.2020 - 04.2021
  • Driving Crown Jigger
  • Following tasks from voice headset
  • Picking and stacking orders for South Island supermarkets
  • Hand wrapping Pallets.

Inbound/Outbound Calls

2BConnected
05.2018 - 12.2020

Whakarongorau

  • Discussing new products for Foxtel customers
  • Booking appointments for Pacific smiles customers
  • Inbound calls for Kiwi bank
  • Helping customers with bank issues.

References

References available upon request.

Timeline

Medical Receptionist

New Brighton Health Care
02.2023 - Current

Covid Health Advisor

Whakarongorau
10.2021 - 06.2022

Customer service agent

Kathmandu
05.2021 - 10.2021

Countdown distribution Centre

12.2020 - 04.2021

Inbound/Outbound Calls

2BConnected
05.2018 - 12.2020

Insurance customer service agent

IAG AMI
- 01.2023

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Malia Smith