Malia Pasileia He Vaha Mataele
Gisborne,GIS
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
2
2
years of professional experience
Work History
Customer Service Agent
Air New Zealand
Gisborne
05.2024 - Current
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Maintained a calm manner during disruptions in order to control and quickly work through rebooking.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Attended training sessions regularly to stay current on new products or services.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Ramp Agent / Load Master
JNP Aviation / Air New Zealand
Te Hapara , Gisborne
02.2023 - 05.2024
- Adhered to strict timelines for the turnaround of flights.
- Worked in various weather conditions to ensure continuous airport operations.
- Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.
- Ensured safe and efficient loading and unloading of aircraft luggage and cargo.
Education
New Zealand Certificate in Study And Career Preparation ( Level 3 ) -
EIT Tairawhiti Campus
Gisborne06-2023
High School Diploma -
Gisborne Girls High School
Gisborne, NZ11-2022
Skills
- Customer service
- Team collaboration
- Time management
- Self-Directed
- Excellent communication
- Problem solving
- Critical thinking
- Attention to detail
Affiliations
- Commited Youth Member at Matapa Kuo Ava Church ( F.W.C.T)
- Worship leader
- Volunteer worker at Pacific Island Community Trust
- Member of Lolopuko Performing Arts
Accomplishments
- Leadership Prefect cup (2019)
- NCEA Level 1 ( achieved with Excellence)
- English award
- Class diligence
- 2021 Speech Finalist Yr 12
- NCEA Level 2 (achieved with Excellence)
- 2022 Speech Finalist Yr 13 (Impromptu speech)
- Yr 13 Academic Award Outdoor Education
- The Hohepa- Hawaikirangi Trophy For Effort and Dedication To School Activities
- Bushnells Trust Award For Leadership Initiative Displayed And Support Of Her Peers and Junior Students
- Deputy-Head Prefect’s Award of 2022
- NCEA Level 3 achieved
Education and Training
other,other
Timeline
Customer Service Agent
Air New Zealand
05.2024 - Current
Ramp Agent / Load Master
JNP Aviation / Air New Zealand
02.2023 - 05.2024
New Zealand Certificate in Study And Career Preparation ( Level 3 ) -
EIT Tairawhiti Campus
High School Diploma -
Gisborne Girls High School
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