Malia Pasileia He Vaha Mataele Mataele
gisborne
Summary
Proven customer service expert with a track record of resolving complex issues and fostering loyalty at Air New Zealand. Skilled in data entry and active listening, adept at managing high-volume customer interactions with empathy and efficiency. Achieved significant improvements in customer satisfaction and operational smoothness, demonstrating outstanding communication and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
Air New Zealand
05.2024 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Ramp Agent
JNP Aviation
01.2023 - 04.2024
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
Unaccompanied Minor Squad
Air New Zealand
10.2021 - 02.2024
Education
High School Diploma -
Gisborne Girls High School
Gisborne, NZ11-2022
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Active listening
- Empathetic and genuine
Timeline
Customer Service Agent
Air New Zealand
05.2024 - Current
Ramp Agent
JNP Aviation
01.2023 - 04.2024
Unaccompanied Minor Squad
Air New Zealand
10.2021 - 02.2024
High School Diploma -
Gisborne Girls High School
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