Malinda Darshana Gunatilake

Dynamic and results-driven hospitality professional with over five years of experience in hotel management, including a Front Office Manager role, and currently serving as Night Manager / Duty Manager at Copthorne Hotel and Resort — Bay of Islands. I bring a passion for delivering outstanding customer service, a commitment to operational excellence, and a proven ability to lead and motivate teams. With certifications in NZ Duty Manager License, NZ Liquor Licence, and First Aid Training, I excel in managing hotel operations, ensuring compliance with health, safety, and liquor laws, and fostering an environment that encourages continuous improvement. Adept at handling high-pressure situations and solving complex problems, I am committed to contributing to the success and growth of any hospitality establishment I am part of.

• Successfully led a front office team, ensuring high standards of guest service were maintained, resulting in consistently high guest satisfaction scores.
• Managed night operations efficiently, minimizing errors and improving the guest experience through proactive leadership and attention to detail.
• Implemented comprehensive staff training programs, improving team performance and reducing turnover.
• Played a key role in maintaining a safe work environment, completing regular audits, and ensuring full compliance with safety protocols.
• Continuously exceeded guest expectations through professional service, quick issue resolution, and strong interpersonal skills, contributing to positive guest feedback and repeat business.

I hereby certify that the particulars furnished above are true and accurate to the best of my knowledge.

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