Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Certification
Timeline
Generic

Malisa Teng

Hamilton

Summary

Experienced with providing excellent customer service in high-energy environments. Utilizes strong interpersonal skills to engage with diverse clientele and enhance guest experiences. Knowledge of inventory management and adherence to safety protocols.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Floor/Bar Staff

House on Hood
08.2018 - 07.2021
  • Check customers IDs to ensure they meet minimum age restrictions for consumption of alcohol
  • Provide excellent customer service to guests, stay guest focused and nurture an excellent guest experience
  • Interact with customers, take accurate food and drinks orders, writing on dockets and processing through a POS ordering software
  • Present menu and provide detailed information when asked (e.g. portion size, ingredients, or potential food allergies), inform customers on daily rituals and up-sell additional products when appropriate
  • Prepare alcohol and non-alcoholic beverages for bar and restaurant patrons
  • Deliver checks and collect bill payments when on the bar

FOH Waitress / Cashier

Wheatsheaf Bakery
10.2017 - 01.2018
  • Providing quality customer service everyday and being an easy, approachable individual with a bubbly attitude and personality
  • Engaging and interacting with customers in a polite manner
  • Manage transactions for customers using cash registers and learning how to use the eftpos machine
  • Issue receipts, refunds and change when needed
  • Maintain clean and tidy checkout area
  • Other duties included - food prepping, cooking, putting away stock and restocking cabinets/warmers

Front of House

The Hub Dairy & Cafe
10.2017 - 01.2018
  • This was a part time job that was also combined with Wheatsheaf Bakery as these shops were owned by the same employers. It meant that I would get given set days to work at a certain shop.
  • Take orders from customers that included Coffees, Milkshakes, Smoothies, Toasties, Breakfast etc.
  • Serve the food and beverages to the customers.
  • Brush and mop the floor and also make sure that the benches and tables were sprayed and wiped down.
  • Making sure the dishes were done everyday before closing the shop.

Blueberry Packer

Beach's Blueberries
09.2015 - 04.2016
  • This was a seasonal job throughout summer.
  • Having a eye to detail picking, scanning and cleaning the fruit removing all stalks, rotten fruit and insects
  • Following all hygiene and cleaning procedures, cleaning all used machinery at the end of every shift

Waitress

Huntly Coffee Lounge
12.2013 - 02.2014
  • My duties included in the role was assisting customers as a waitress and taking orders (working front of house).
  • I gained experience making a selection of coffee and serving these to our customers and I also prepared and cooked a variety of dishes offered in the cafe.
  • I was responsible for the cleaning and the hygiene of the kitchen area as well as providing service for bakery customers and assisting the Head Baker with his day to day duties.

Education

Hamilton Girls High School
Hamilton, NZ
12-2018

Skills

  • Customer service focus
  • Team player attitude
  • Strong multitasking
  • Waitressing
  • Food Preparation
  • Kitchen Hygiene
  • Bakery Service
  • Assisting Head Baker

Accomplishments

  • Qualified Elysian Valentina Technician, 2021
  • Certificate of Accreditation - Elysian Valentina Brow Lamination, 2017
  • Restricted Car Licence

Hobbies and Interests

  • Singing
  • Going on outdoor adventures e.g. beach, hikes.
  • Baking (I make vegan cakes)
  • Spending time with family & socialising with friends

Certification

  • New Zealand Certificate in Business (Introduction to Small Business) Level 3
  • New Zealand Certificate in Business (Small Business) Level 4

Timeline

Floor/Bar Staff

House on Hood
08.2018 - 07.2021

FOH Waitress / Cashier

Wheatsheaf Bakery
10.2017 - 01.2018

Front of House

The Hub Dairy & Cafe
10.2017 - 01.2018

Blueberry Packer

Beach's Blueberries
09.2015 - 04.2016

Waitress

Huntly Coffee Lounge
12.2013 - 02.2014

Hamilton Girls High School

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Malisa Teng