Malizha Sione
Lower Hutt,WGN
Summary
Organized and dependable candidate with the ability to manage multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent knowledge of service delivery and proven product knowledge. Committed to maintaining professional relationships to increase team unity and individual growth. Hardworking team player with expertise in completing various tasks and offering support where needed. Responsible and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Ministry Of Social Development
10.2017 - Current
- Handled inquiries and requests for financial assistance with empathy and professionalism, paying attention to special needs or wants.
- Actively listened to each client, handled concerns quickly and escalated major issues to a Service Manager.
- Updated client information, including contact and income details for accuracy in communications, and calculating entitlements.
- Offered advise and resources to clients to encourage self-reliance and growth.
- Navigated confidently between a myriad of online resources to provide exceptional customer service.
- Participated in team meetings and completed training modules to stay informed about product updates and changes.
- Assisted in training new recruits and utilised my extensive knowledge of products to ensure accuracy with information delivery.
Education
Church College of New Zealand
HamiltonSkills
- Excellent product knowledge
- Detailed note-taking with relevant information
- Applying correct formula to accurately calculate entitlements
- Prioritise privacy policies
- Confidently problem-solve under pressure
- Computer and typing proficiency
- Prepare outgoing correspondence
- Speaks with clarity and confidence
- Organise and manage work loads
- Openly communicate with Leadership Team
- Independent worker, with strong team work abilities
VOLUNTARY WORK
BOARD OF TRUSTEES -
Monthly meeting are held with active and elected Board members to discuss governance activities, including -
Setting strategic targets
Curriculum management
Financial and property management
Policies and procedures
Health and safety
Employment of staff
CHURCH LEADERSHIP - Primary President (March 2017 - current)
Requires voluntarily offering time and effort towards running the Sunday School programme for children aged 18 months to 11 years old, including -
Preparing lessons monthly, and organising quarterly activities
Ensuring classes are split correctly according to age, and that class sizes are manageable
Orientating newly assigned teachers and following up regularly
Budgeting and reimbursements
Keeping track of yearly progressions and achievements
Openly communicating with parents and families to best meet the needs of each child
Timeline
Customer Service Representative
Ministry Of Social Development
10.2017 - Current
Church College of New Zealand
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