Mallika Devi Devarajan

• Exceeded sales targets by 15% through customer retention, upselling, and cross-selling strategies.
• Delivered personalized customer solutions, increasing customer satisfaction by 20%.
• Actively engaged with customers to understand their needs, providing tailored solutions and fostering long-term relationships.
• Resolved customer issues promptly and followed up to ensure satisfaction, driving improved loyalty.
• Collaborated with internal teams to identify opportunities for service enhancements and customer loyalty.

Client: World Bank Group
Project: Enterprise Automation & Service Improvement

• Delivered 20+ automation solutions using Automation Anywhere, reducing operational costs by 25% and improving overall service delivery.
• Designed and implemented process improvements contributing to a 15% service delivery efficiency increase.
• Led Agile teams, improving project delivery speed by 20%, ensuring smooth progress across cross-functional teams.

Project :Churn Analysis & Sales forecasting

• POC(Gathered and analyzed business requirements for churn analysis and created reports based on active and inactive customers).
• Imported data from SQL Server, CSV, and Excel sources.
• Used DAX for data modeling and transformation in Power BI Desktop.
• Created customized, interactive reports and dashboards, including Pie Charts, Tree Maps, and Matrix Reports.
• Designed interactive visuals and filters to help banking professionals analyze category data.
• Published reports to Power BI server and provided access to required users.
• Managed On-Premises Gateway to refresh data sources and schedule updates.
• Implemented RLS (Role-Based Security) for user-level security in Power BI.

• Automation Design & Development: Designed 15+ reusable automation components using Blue Prism and Automation Anywhere, saving over 500 hours annually by eliminating manual processes.
• Process Optimization: Led key process improvement initiatives, reducing cycle times by 20% and driving significant enhancements in operational efficiency.
• Data Accuracy Improvement: Implemented automated workflows that improved data accuracy by 30%, significantly reducing the risk of errors in mission-critical operations.
• Cross-Functional Collaboration: Worked closely with cross-functional teams to optimize legacy systems, ensuring smooth integration and enhancing the overall user experience.

Client: GSK Healthcare

• Worked with RPA tools and SQL to streamline processes and improve automation capabilities.
• Delivered 100% of automation projects on schedule, meeting all project guidelines and quality standards, resulting in high client satisfaction.