Ma. Lourdes Fama
AUK,AUK
Summary
Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Small Business Owner
Fruit And Vegetable Market - General Services
2019.10 - 2023.02
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Optimized operational efficiency by streamlining processes and implementing time-saving technologies.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
- Applied effective time management techniques to meet tight deadlines.
Customer Care Representative
Conduent Call Center
2018.06 - 2019.01
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
Online English Tutor
RareJob Philippines
2014.11 - 2018.05
- Conducted review sessions to help students prepare for tests.
- Conducted tutoring sessions at schools, homes and public spaces.
- Developed student confidence through positive reinforcement strategies.
- Communicated grammar rules clearly in easiest forms without overwhelming student.
- Demonstrated flexibility in scheduling sessions according to the availability of students across different time zones.
- Increased course completion rates by closely monitoring student progress and offering personalized support.
- Interacted positively with individuals from different backgrounds, all levels of language experience and with variety of learning disabilities.
- Used variety of teaching methods to successfully help wide range of students.
Quality Assurance Specialist
GreenChem Ltd.
2013.01 - 2014.05
- Performed tests and inspections to conform to established standards.
- Improved product quality by implementing rigorous testing procedures and identifying areas for improvement.
- Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
Retail Business Owner
General Merchandise Store
2010.01 - 2012.11
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Optimized workflow by analyzing operational data and implementing process improvements.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Established strong customer relationships through excellent communication and attentive service.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
Quality Assurance Specialist
Hitachi Chemical
2006.11 - 2009.11
- Inspected items and compared against standards to meet regulatory requirements.
- Assessed products or services to evaluate conformance with quality standards.
- Created testing protocols to be used across product lines.
- Updated inspection journals and daily summary logs with quality-related data.
- Performed tests and inspections to conform to established standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Education
High School Diploma -
Araullo High School
Metro Manila, PhilippinesBachelor of Arts - Liberal Arts And General Studies
CAP College Foundation
Metro Manila, Philippines10.2024
Skills
- Business Growth Initiatives
- Customer Service Management
- Price Structuring
- Data Evaluation
- Quality Control
- Store maintenance
- Administrative and Office Support
- Japanese and Korean Language Basic Skills
- Quality Assurance
- Customer Satisfaction
Certification
- Japanese Language Training - 800 hours
- Customer Care Representative, Conduent Philippines - May to June 2017
- Korean Language Training - 400 hours
Languages
Japanese
Limited Working
Korean
Limited Working
Timeline
Small Business Owner
Fruit And Vegetable Market - General Services
2019.10 - 2023.02
Customer Care Representative
Conduent Call Center
2018.06 - 2019.01
Online English Tutor
RareJob Philippines
2014.11 - 2018.05
Quality Assurance Specialist
GreenChem Ltd.
2013.01 - 2014.05
Retail Business Owner
General Merchandise Store
2010.01 - 2012.11
Quality Assurance Specialist
Hitachi Chemical
2006.11 - 2009.11
High School Diploma -
Araullo High School
Bachelor of Arts - Liberal Arts And General Studies
CAP College Foundation
- Japanese Language Training - 800 hours
- Customer Care Representative, Conduent Philippines - May to June 2017
- Korean Language Training - 400 hours
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