Ma. Lourdes Fama
AUK,AUK
Summary
Committed job seeker, hardworking and reliable Customer Service Representative, Small Business Owner, and Quality Assurance Specialist with strong ability in time management with a history of meeting company needs with consistent and organized practices. Offering Physical Strength, being able to stand for long hours and good attention to detail. Highly organized, proactive and punctual with team-oriented mentality. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Small Business Owner
Fruit And Vegetable Store
Batangas , Batangas CIty, Philippines
10.2019 - 12.2021
- Oversaw daily operations of small business including customer service and financial management.
- Negotiated contracts with vendors, suppliers, and customers.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Customer Care Representative
Conduent Call Center
MOA Complex, Pasay City, Metro Manila, Philippines
06.2018 - 01.2019
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided accurate, valid, and complete information to customers.
Online English Tutor
RareJob Philippines
11.2014 - 05.2018
- Demonstrated flexibility in scheduling sessions according to student's availability across different time zones.
- Developed lesson plans for online English classes according to student's age and level of proficiency.
- Assisted students with grammar, reading comprehension, pronunciation and writing skills.
Quality Assurance Specialist
GreenChem Ltd.
01.2013 - 05.2014
- Performed tests and inspections to conform to established standards.
- Improved product quality by implementing rigorous testing procedures and identifying areas for improvement.
- Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
Retail Business Owner
General Merchandise Store
01.2010 - 11.2012
- Identified and qualified customer needs, negotiated and closed profitable projects with high success rate.
- Established strong customer relationships through excellent communication and attentive service.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
Quality Assurance Specialist
Hitachi Chemical
11.2006 - 11.2009
- Inspected items and compared against standards to meet regulatory requirements.
- Created testing protocols to be used across product lines.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Education
Undergraduate - Payroll Management
Career Academy
Auckland, NZ03-2025
Bachelor of Arts - Liberal Arts And General Studies
CAP College Foundation
Metro Manila, Philippines05-2024
High School Diploma -
Araullo High School
Metro Manila, PhilippinesSkills
- Customer Service Management
- Product Quality Control
- Japanese and Korean Language Skills
- Customer Satisfaction
- Multi-Task Management
- Excellent Communication
- Calm Under Pressure
- Flexible and Adaptable
- Attention to Detail
Certification
- Japanese Language Training - 400 hours
- Customer Care Representative, Conduent Philippines - May to June 2017
- Korean Language Training - 400 hours
Languages
Japanese
Professional
Korean
Limited
References
References available upon request.
Timeline
Small Business Owner
Fruit And Vegetable Store
10.2019 - 12.2021
Customer Care Representative
Conduent Call Center
06.2018 - 01.2019
Online English Tutor
RareJob Philippines
11.2014 - 05.2018
Quality Assurance Specialist
GreenChem Ltd.
01.2013 - 05.2014
Retail Business Owner
General Merchandise Store
01.2010 - 11.2012
Quality Assurance Specialist
Hitachi Chemical
11.2006 - 11.2009
Undergraduate - Payroll Management
Career Academy
Bachelor of Arts - Liberal Arts And General Studies
CAP College Foundation
High School Diploma -
Araullo High School
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