Malshi Wijenayaka
Pakuranga,AUK
Summary
Motivated Graduate with Bachelor of Arts (Honours) in Korean Language, seeking admission to Master's programme to enhance academic knowledge and research capabilities. Dedicated Customer Service Specialist skilled in prioritizing and multi-tasking in fast-paced environments, contributing to team success and effectively resolving escalated customer support issues.
Overview
1
1
Certification
3
3
years of post-secondary education
1
1
year of professional experience
Work History
Customer Service Manager
Hospitality
Papatoetoe , Auckland
09.2025 - Current
- Receptionist
Grand Ceylon, Auckland, New Zealand
August 2025 – Present - Provide friendly and professional customer service.
• Handle customer enquiries by phone and online.
• Manage reservations and reception duties.
•Support administrative tasks and maintain records.
• Work collaboratively with colleagues to ensure efficient daily operations.
Applying Masters of Oxford college of Business
Business Manger
Papatoetoe , Auckland
08.2025 - Current
Receptionist
Grand Ceylon, Auckland, New Zealand
August 2025 – Present
• Delivered friendly and professional customer service to enhance guest satisfaction.
• Handle customer enquiries by phone and online.
• Coordinated reservations and reception duties to ensure seamless guest experiences.
• Assisted with administrative tasks and maintained accurate records to support operational efficiency.
• Work collaboratively with colleagues to ensure efficient daily operations.
Education
Bachelor of Arts - Hons Korean Language
University of Kelaniya
Kelaniya, Colombo 02.2019 - 06.2022
Skills
- Teamwork and Collaboration Communication Skills Time Management Customer Service Research and Academic Writing Microsoft Office (Word, Excel, PowerPoint) Microsoft Access (Beginner to Advanced)
- Conflict resolution
Languages
sinhala
First Language
Korean
Upper Intermediate (B2)
B2
English
Intermediate (B1)
B1
Certification
• HRM Foundation Certificate – SLTC
• Microsoft Access (Beginner to Advanced)
Affiliations
- Member, Rotaract Club
- Gender club in University of Kelaniya
Timeline
Customer Service Manager
Hospitality
09.2025 - Current
Applying Masters of Oxford college of Business
Business Manger
08.2025 - Current
Bachelor of Arts - Hons Korean Language
University of Kelaniya
02.2019 - 06.2022