Malti Krishna
Manurewa,Auckland
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Airline industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Lagardereawpl Travel Retail
03.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Office Clerk
ANZ Bank
01.1995 - 12.1995
- Data Entry -Answering Phones -Sorting mails -Solving Phone queries
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Service Delivery Manager
Asset Link Ltd
01.2020 - Current
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Supervised operations of 24-hour customer service desk staffed by 12 team members.
- Attended staff and client meetings and served as liaison to manage operations for account.
- Served as primary interface for onboarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars.
Cleaning Supervisor
Menzies Aviation Limited
01.2018 - 01.2020
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Completed schedules, shift reports and other business documentation.
Customer Service Officer
TAB Mangere
01.1996 - 12.1998
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
Education
No Degree -
Manukau Institute of Technology
ManukauBeing the Boss Business Skills Excel Spreadsheet Course - undefined
Skills
- Customer Relations
- Active Listening
- Problem-Solving Ability
- Service Standard Compliance
- Staff Training
- Retail Sales Customer Service
- Customer Service
Languages
English
Professional Working
Hindi
Professional Working
Timeline
Customer Service Representative
Lagardereawpl Travel Retail
03.2021 - Current
Service Delivery Manager
Asset Link Ltd
01.2020 - Current
Cleaning Supervisor
Menzies Aviation Limited
01.2018 - 01.2020
Customer Service Officer
TAB Mangere
01.1996 - 12.1998
Office Clerk
ANZ Bank
01.1995 - 12.1995
No Degree -
Manukau Institute of Technology
Being the Boss Business Skills Excel Spreadsheet Course - undefined
Similar Profiles
Kiran WengKiran Weng
Store Manager at LagardereAWPL Travel RetailStore Manager at LagardereAWPL Travel Retail
Windy Lene SantuaWindy Lene Santua
Store Manager at LS Travel Retail (LagardereAwpl)Store Manager at LS Travel Retail (LagardereAwpl)
Noryanty Binte Mohamed ZahNoryanty Binte Mohamed Zah
Senior Retail Supervisor at Lagardere Travel Retail Singapore Pte LtdSenior Retail Supervisor at Lagardere Travel Retail Singapore Pte Ltd