Malwande Mathope
Boksburg,Gauteng
Summary
Oriented Service Assistant with a proven track record of providing luxury service to guests. Skilled in building effective relationships with colleagues and resolving customer issues promptly and professionally. Proficient in Microsoft Office and experienced in complaint handling and multitasking. Strong verbal and written communication skills, with a focus on delivering exceptional customer service. Highly organized and detail-oriented with strong skills in supporting efficient site operations and delivering exceptional customer service. Skilled at managing daily tasks with minimal errors, ensuring smooth workflow, and maintaining order in fast-paced environment.
Overview
3
3
years of professional experience
Work History
Service Assistant
Silversea cruises
01.2024 - Current
- I have worked two contracts with silver sea cruises
- During my time here I have learnt to provide a luxury service towards all of our guests
- Developed effective working relationships with colleagues across all departments by communicating clearly and respectfully at all times
- Managed opening and closing procedures including checking equipment and setting up workstations accordingly
- Provided excellent customer service to guests, resolving any issues in a timely manner with courtesy and professionalism
- Handled customer complaints professionally and resolved issues promptly
Hospitality
QATAR FIFA WORLD CUP
11.2022 - 12.2022
- During the FIFA world cup I was tasked with providing a standard of service towards the clients who payed for the different hospitality packages
- Provided excellent customer service to guests and clients, ensuring their satisfaction with hospitality services
- Ensured compliance with hospitality industry standards and regulations
- Provided exceptional hospitality services by responding promptly to requests from guests
Work integrated learning
OPEN FOODS
08.2021 - 10.2021
- DURING THIS THREE MONTH WORK EXPERIENCE I WORKED IN THE PASTRY KITCHEN HELPING WITH FOOD PREPARATION AS WELL AS LEARNING ORGANIZATIONAL SKILLS
Education
TERTIARY EDUCATION - Patisserie
International Hotel School
01.2022
SECONDARY EDUCATION -
ST Dominic's high school for girls
01.2020
PRIMARY EDUCATION -
Summerfields primary school
01.2015
PRIMARY EDUCATION -
Freeway Park primary school
01.2010
Skills
- Customer service
- Verbal and written communication
- Microsoft office
- Complaint handling
- Multitasking
- Problem-solving
- Time management
- Organizational skills
- Adaptability and flexibility
- Reliability
Personal Information
- Date of Birth: 07/23/02
- Nationality: South African
Awards
- Employee of the month, 02/01/24
- Employee of the month, 11/01/
Languages
English
Native or Bilingual
Afrikaans
Professional Working
Tswana
Native or Bilingual
Zulu
Limited Working
Timeline
Service Assistant
Silversea cruises
01.2024 - Current
Hospitality
QATAR FIFA WORLD CUP
11.2022 - 12.2022
Work integrated learning
OPEN FOODS
08.2021 - 10.2021
TERTIARY EDUCATION - Patisserie
International Hotel School
SECONDARY EDUCATION -
ST Dominic's high school for girls
PRIMARY EDUCATION -
Summerfields primary school
PRIMARY EDUCATION -
Freeway Park primary school
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