Mamta Bhola
Auckland,AUK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Logistics Coordinator
CSR
Auckland, AUK
04.2022 - 02.2023
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Planned and supervised shipments from picking to end-user and scheduled daily routes.
- Generated documentation and information required for customer shipments.
- Managed system support functions to set priorities and service levels expectations.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Verified accurate account invoicing through collaboration with accounting department.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
- Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
- Developed and deployed strategies to save time and expenses associated with goods movements.
- Developed and implemented technical project management tools such as plans, schedules and responsibility and compliance matrices.
- Collaborated with new and established vendors to negotiate optimal pricing and scheduling.
- Explained proposed solutions to customers, management and other interested parties through written proposals and oral presentations.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Handled day-to-day shipping and receiving
- Conducted research to address shipping errors and packaging mistakes.
- Organized records of vehicles, schedules and completed orders.
- Arranged Inter- branch freight.
- Run Me20Report for Powder coating orders
- Arrange transfers between external facilities and main warehouse.
- Assist in Cycle counting and stock taking
- Resolve problems related to deliveries.
Manager- Logistics and Distribution
Idiya Limited
Pokeno, WKO
03.2019 - 04.2022
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Increased customer satisfaction by resolving delivery and product related issues.
- Used Microsoft Word and other software tools to create documents and other communications.
- Drove operational improvements which resulted in savings and improved profit margins.
- Created plans and communicated deadlines to ensure deliveries were completed on time.
- Actively listened to customers, handled concerns quickly .
- Received and processed stock into inventory management system.
- Carried out day-day-day duties accurately and efficiently.
- Collaborated with IT Team to achieve automation of warehouse and logistics operations.
- Develop and implement global transportation cost-savings
- Anticipate and resolve day-to-day issues, complete root cause failure analyses, and take corrective actions
- Anticipate and resolve day-to-day issues, complete root cause failure analyses, and take corrective actions
- Planning for and negotiating technical difficulties
- Preparing paperwork for regulatory bodies
- Liaising with and managing staff and shifts
- Monitoring stock and managing waste
- Ensuring health and safety standards are met.
- Strategically plan and manage logistics, warehouse, transportation and customer services
- Direct, optimize and coordinate full order cycle
- Liaise and negotiate with Cargo-coordinators, manufacturers, retailers and consumers
- Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
Sales Assistant
Idiya Limited
Auckland, AUK
12.2018 - 02.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Input credit and debit card payments in POS system to complete purchases.
- Assisted customers with prompt and polite support in-person and via telephone.
- Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
- Coached new sales staff on store policies and strategies for increasing revenue.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Referred customers to various services by evaluating needs and providing recommendations.
- Maintained records related to sales, returns and inventory availability.
- Worked independently with minimal supervision.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Consulted with businesses to supply accurate product and service information.
- Met existing customers to review current services and expand sales opportunities.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Administration Manager
Bell O Home
Delhi, Delhi, India
10.2016 - 09.2017
- Learned and applied preferred systems for scheduling, purchasing and problem-solving.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Built excellent employee experience through culture of service and execution of employee assistance programs.
Business Operations Manager
Vedic Collection
Delhi, Delhi, India
05.2010 - 04.2013
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Trained new hires, providing information and insight into corporate policies and procedures.
- Created effective sales promotions and marketing strategies
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Recruited, hired, mentored and trained staff on business procedures, policies, duties and customer care methods.
- Reduced operational risks while organizing data to forecast performance trends.
- Promoted positive customer experience through day-to-day supervision and management of Retail stores and spa facility.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Managed daily operations of organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Reported issues to higher management with great detail.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
Education
P.G. Diploma - Business Administration And Management
Auckland University of Technology
Auckland, AUK06.2018
MBA - Accounting And Finance
Mahatma Gandhi University
India10.2014
Bachelor of Arts - Political Science
Delhi University
Delhi03.2004
Skills
- Transportation and logistics planning
- Global logistics distribution
- Internal allocation and distribution
- Understanding of logistics
- Distribution and warehousing
- Operations and logistics
- Parts ordering and management
- Advanced skills in ERP and WMS distribution systems
- Leadership
- Time Management
- Problem Solving
- Inventory management procedures
- Operational efficiency
- Customer service skills
- Flexible and Adaptable
- Decision-Making
Timeline
Logistics Coordinator
CSR
04.2022 - 02.2023
Manager- Logistics and Distribution
Idiya Limited
03.2019 - 04.2022
Sales Assistant
Idiya Limited
12.2018 - 02.2019
Administration Manager
Bell O Home
10.2016 - 09.2017
Business Operations Manager
Vedic Collection
05.2010 - 04.2013
P.G. Diploma - Business Administration And Management
Auckland University of Technology
MBA - Accounting And Finance
Mahatma Gandhi University
Bachelor of Arts - Political Science
Delhi University
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