Mamta Gaur
Christchurch,CAN
Summary
Adaptable professional experienced in fast-paced environments, consistently earning high marks for work quality and speed. Thrives under pressure and quickly learns new skills. Strong work ethic and effective communication skills. Seeking to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
Work History
Business Insurance Consultant
IAG
Chritstchurch, Christchurch
04.2022 - Current
- Developed appropriate quotes based on risk information.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Achieved repeat business and referrals through personalized services.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Educated clients on the complexities of their business insurance policies so they can make informed decisions about their coverage options.
- Reviewed and analyzed clients' existing insurance policies to identify potential gaps in coverage.
- Developed customized business insurance plans that met the needs of clients while maximizing cost efficiency.
- Facilitated communication between internal departments and external parties regarding changes in product terms and conditions or pricing structures.
- Assisted clients in filing claims related to their business insurance policies when needed.
- Managed multiple projects simultaneously while meeting tight deadlines without compromising quality standards.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.
- Identified opportunities for improvement in existing processes related to sales and distribution of commercial lines products.
- Collaborated with underwriters to ensure timely delivery of policy documents and other materials related to a client's business insurance plan.
- Provided ongoing customer service support, responding to inquiries in a timely manner.
Help Desk Support
POSbiz Limited
Chritstchurch, Christchurch
07.2017 - 02.2022
- Provides support, education, and guidance in the deployment and maintenance of computer infrastructure, as well as the diagnosis and resolution of technical problems and issues.
- Determining software and hardware requirements to provide solutions to problems.
- Installing and downloading the appropriate software.
- Download and install required software on customers' computers.
- Gather and enter all information (problems and solutions) from calls and emails into CRM
- Resolving customer problems in a manner that maintains a high level of customer satisfaction.
- Provide customer satisfaction by resolving their issues in a timely manner.
- Assisted customers with instructional support and product troubleshooting.
- Opened service tickets for clients, documenting user information and description of problem.
- Supported customers with password resets and account customization.
- Collaborated with customer service and sales colleagues to resolve issues.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on an ongoing basis.
- Responded to support tickets within the established timeframe to improve customer service.
- Responded to individual tickets every week to provide end-user support on systems and software.
Sales Consultant
Smiths City
03.2015 - 08.2016
- Identified products that would be best fit for customer projects
- Pleasantly greeted customers both in-person and on phone, providing exceptional assistance and service and promoting lasting business relationships
- Updated and organized records of customer accounts, contact information and transactions
- Assessed customer needs, explained technical information, and provided information regarding useful products and promotions
- Provided competitive deals for customers looking to purchase products
- Participated in local and national trade shows to meet manufacturers and better understand products and service offerings
- Answered customers' questions and addressed problems and complaints in person and via phone
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities
- Assisted customers during selection process and helped choose perfect products to meet individual needs
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth
- Made recommendations to customers to promote brand effectiveness and product benefits
- Follow up with customers after sales
- Schedule deliveries and installation dates with customers
- Exceeding and achieving sales target every fortnight and good warranty strike rate.
Sales administrator
Carpet Plus
07.2014 - 02.2015
- Handling phone and email inquiries, dealing with incoming email, faxes and post
- Managing installations and invoicing for installers
- Responded to inbound leads and directed to appropriate party to drive sales
- Supported sales representatives with scheduling client meetings and coordinating travel for sales presentations
- Managed client meeting logistics
- Liaising with staff in other departments
- Organizing and maintaining diaries and making appointments.
Senior Front Staff/duty Manager
Little India Restaurant
03.2010 - 06.2014
- Created positive work environment for employees and delivered exceptional customer service
- Took care of customer problem escalated by other staff members
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins, and bussing during busy times
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs
- Conveyed world-class dining experience by explaining menu items thoroughly, taking accurate orders, delivering food courses at just right time, and following up for refills or dessert
- Earned consistently highest tips by displaying exceptional listening skills and attentiveness and delivering diners' unique preferences every time
- Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards
- Checked ID of guests appearing under 25 years and seeking to purchase alcohol
- Bussed tables between courses and load and unloaded trays to expedite tasks
- Monitored restaurant activity to determine seating and dining flow
- Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
Education
Diploma of Business Management - Business
Queens Academic Group
Auckland01.2014
Graduate Diploma of Information and Communication Technology -
Ara Institute of Technology
Christchurch01.2012
Skills
- Decision-Making
- Analytical Skills
- Adaptability
- Problem-solving abilities
- Empathetic
- Time management abilities
- Customer Needs Assessment
- Equipment Troubleshooting
- Excellent customer service
- Active Listening
- Organizational Skills
- Interpersonal Skills
- Excellent Communication
- Attention to Detail
- Relationship building
- Adaptability and Flexibility
- Strong technical acumen
- Teamwork and Collaboration
- Call Center Operations
- Customer education
- MS Office
- Technical support
- Service desk support
- Retail sales
Affiliations
- Part time doing interior designer course as I love organizing and decorating my home every now and then.
- I love reading books and have recently started reading some books including audiobooks and e-books.
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
- English, Professional
- Hindi, Professional
- Punjabi, Professional
Timeline
Business Insurance Consultant
IAG
04.2022 - Current
Help Desk Support
POSbiz Limited
07.2017 - 02.2022
Sales Consultant
Smiths City
03.2015 - 08.2016
Sales administrator
Carpet Plus
07.2014 - 02.2015
Senior Front Staff/duty Manager
Little India Restaurant
03.2010 - 06.2014
Diploma of Business Management - Business
Queens Academic Group
Graduate Diploma of Information and Communication Technology -
Ara Institute of Technology
Hobbies and Interests
- Love coloring and drawing.
- Getting myself in hobby of reading motivational or inspiring books.
- Love exploring new places for travel and food.
References
Available upon request
References
References available upon request.
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementPersonal development programsWork-life balanceTeam Building / Company Retreats4-day work weekPaid sick leaveHealthcare benefitsCompany CultureFlexible work hoursPaid time offWork from home optionLanguages
- English, Professional
- Hindi, Professional
- Punjabi, Professional
Hobbies and Interests
- Love coloring and drawing.
- Getting myself in hobby of reading motivational or inspiring books.
- Love exploring new places for travel and food.
References
Available upon request
References
References available upon request.
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