MAMTA ROY
Perth ,Perth
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Experienced Restaurant Owner with extensive experience in all aspects of running successful restaurants. Good verbal and written communication, conflict management and organizational abilities. Driven individual with proven history of maximizing productivity and revenue.
Dedicated restaurant management professional with solid understanding of good business practices, customer service expertise and strong leadership skills. Results-driven and flexible with proven abilities in maintaining financial viability. Bringing years' experience in the industry.
Overview
15
15
years of professional experience
Work History
Director
Bombay House 39 Ltd.
Upper Hutt , Wellington
2018.11 - Current
- Developed and implemented comprehensive marketing strategies to increase customer satisfaction and loyalty.
- Reviewed financial statements and analyzed sales data to identify trends and develop new business opportunities.
- Hired and trained new staff members to ensure compliance with safety regulations and operational standards.
- Monitored daily operations including customer service delivery, kitchen production levels, cash handling procedures.
- Negotiated contracts with vendors for food supplies, equipment purchases, catering services.
- Conducted regular inspections of the premises to ensure cleanliness standards are met.
- Implemented cost-saving measures such as energy conservation initiatives and waste reduction programs.
- Established quality assurance protocols for food preparation processes to ensure consistency in product quality.
- Ensured adherence to all local health department regulations regarding sanitation practices.
- Coordinated promotional events such as fundraisers or special occasions at the restaurant.
- Interacted closely with customers through social media platforms like Facebook and Twitter.
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
- Received and scheduled food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Trained staff, facilitated staff meetings and spearheaded menu development.
- Optimized profits by controlling food, beverage and labor costs.
- Managed and supervise 8 employees restaurants.
Manager
Z Gas Station
Lower Hutt , Wellington
2015.09 - 2018.11
- Organizing daily staff schedules and assigning shifts.
- Ensuring that all store areas are clean, safe, and properly stocked with necessary items.
- Providing excellent customer service by assisting customers with product selection and answering inquiries in a timely manner.
- Managing financial transactions such as deposits, refunds, credits.
- Monitoring gas prices to ensure they remain competitive in the market.
- Developing strategies to increase customer satisfaction and loyalty through promotional activities or special offers.
- Conducting regular inspections of pumps, tanks, hoses, meters, nozzles and other equipment for potential hazards or malfunctions.
- Investigating any complaints from customers regarding pricing discrepancies or product quality issues.
- Responding quickly to emergency situations involving hazardous materials or spills.
- Assisting with stocking shelves with merchandise according to planograms or instructions from corporate headquarters.
- Coordinating deliveries of fuel products from vendors or suppliers on a regular basis.
- Approving purchase orders for supplies required by the gas station's operations.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Office Assistant
INTEL Corporate
Delhi , India
2014.07 - 2015.01
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Coordinated travel arrangements for staff members, including making reservations for flights or hotels.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Maintained an organized filing system of paper documents and electronic files.
- Answered phone calls and welcomed visitors to office.
Supervisor
Chilis Grill & Bar
Chandigarh , India
2013.11 - 2014.05
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Assisted with setting up banquet rooms for special events.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Upsold appetizers, drinks, desserts. when appropriate.
- Checked identification of patrons ordering alcoholic beverages when necessary.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Verified accuracy of orders before delivering them to customers' tables.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Cashier and Supervisor
Burger Girl American Chain of Restaurant
Chandigarh , India
2012.05 - 2013.03
- Greeted customers, answered questions and provided general information regarding menu items.
- Processed payments using POS system and accepted cash, credit cards, and checks.
- Handled customer complaints in a professional manner to ensure satisfaction.
- Balanced cash drawers at the beginning and end of shifts.
- Provided excellent customer service by addressing customer inquiries promptly and efficiently.
UK Lifestyle Survey Campaign
ERIC Call Center
, India
2011.01 - 2011.06
- Answered incoming calls from customers, providing prompt and accurate information.
- Provided product recommendations based on customer needs.
- Researched customer inquiries and provided solutions in a timely manner.
- Processed orders for customers over the phone.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Identified opportunities to cross-sell additional products and services to existing customers.
- Developed strong relationships with repeat customers through consistent follow-up communication.
- Handled escalated customer service issues professionally and efficiently.
Telecaller and Cashier
Airtel Telecom Company
, India
2009.01 - 2010.01
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Education
12th Class -
Schooling
India 2006-03
Financial Accounting -
SIVT
India Skills
- Communication
- Organization
- Administration
- Hospitality
- Budget Planning
- Call centers
- Customer handling
- Financial Accounting
- Server
- Hostess
- Office assistant
- Supervisor
- Cashier
- Outbound process
- Inbound process
- Telecaller
- Staff Management
- Administrative Management
- Inventory Management
References
Urvi Gowda, Director, Chilli Masala, 458 high street, 021 025 84078, 04 586 4820
Hobbies and Interests
- Dancing
- Interacting with new people
- Watching movies
Affiliations
Dancing , Travelling and making friends.
Languages
English
Full Professional
Hindi
Native/ Bilingual
References
References available upon request.
Timeline
Director
Bombay House 39 Ltd.
2018.11 - Current
Manager
Z Gas Station
2015.09 - 2018.11
Office Assistant
INTEL Corporate
2014.07 - 2015.01
Supervisor
Chilis Grill & Bar
2013.11 - 2014.05
Cashier and Supervisor
Burger Girl American Chain of Restaurant
2012.05 - 2013.03
UK Lifestyle Survey Campaign
ERIC Call Center
2011.01 - 2011.06
Telecaller and Cashier
Airtel Telecom Company
2009.01 - 2010.01
12th Class -
Schooling
Financial Accounting -
SIVT
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