Manak Sethi

• Complete operational requirements and allocate work orders and assignments to the staff including cabinet makers, machine operators’, installers, floor layers, and decorators.
• Supervise the scoping of the Void, RSC and GNL jobs for houses of Kainga Ora and HLP properties.
• Following up on work results,
• Preparing official letters, responses to emails, or instructions to staff.
• Drafting, compiling and preparing client contracts, weekly / monthly reports on Contractual requirements, invoices, correspondence, minutes of the meetings, reports, vehicle inspection reports, fleet, and insurance registers, and all other relevant documents.
• Support the Director with research and information from multiple sources.
• Conduct toolbox meetings.
• Enforcing appropriate discipline to erring employees, planning, supervising, and assessing employees job performance.
• Manage email, phone calls and other forms of correspondence.
• Managing online job portals for work orders, logging contacts, uploading Photos, and adding codes.
• Manage, track and co-ordinate just-in-time ordering of equipment, hardware, panels, sinks, paint, vinyl, carpet, and other supplies to ensure minimal disruption to the workshop and on-time delivery of jobs.
• Keep a complete track of the inflow and outflow of all the materials and maintain their proper stock.
• Organize workshop consumables, PPE, stationery and supplies.
• Organize orientation and health and safety training for new employees.
• Manage internal employee relations.
• Maintain a safe and secure working environment.
• Ensuring health and safety and other work policies are up to date.
• Working with the team for new employee onboarding and inductions.
• Developing a thorough knowledge our clients’ codes, specifications and other requirements.
• Coordinated internal meetings, including scheduling, logistics, and catering.
• Scheduled travel arrangements for business trips, conferences, and other events.
• Ordered office supplies as needed to maintain adequate inventory levels.
• Maintained accurate records of employee attendance, vacation requests, absences.
• Maintained calendars for multiple executives.
• Calculated and processed payroll, monthly billing and invoices for large corporate accounts.
• Made travel arrangements for employee trips and conferences.
• Organized personal and professional calendars with reminders for upcoming meetings and events.
• Booked flights, hotel accommodations and ground transportation for smooth business travel.
• Compiled weekly progress reports highlighting key accomplishments from past week's activities.
• Coordinated corporate events such as seminars or workshops hosted by the company.
• Organized conference room reservations for meetings or events.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
• Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

• Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
• Support & drive any incremental revenue initiatives as required.
• Audited and balanced cash and credit transactions daily and reset register for next day's operations.
• Ensure the Crown Plaza Branded Service behaviors is being adhered to in the team.
• Managed late check-ins and provided information on hotel amenities, including dining establishments and room service.
• Checked auditing discrepancies by reconciling cash drop and credit card transactions.
• Ran end-of-day computer functions and closed out reports, submitting details to Night Manager for review.
• Completed nightly updates to hotel rates and individual room charges.
• Documented wake-up requests and set up automatic calls in system.
• Coordinated with guest services and concierge team to meet guest needs.
• Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
• Tracked income and expenses for business using accounting software.

• Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
• Processed financial documents, contracts, expense reports and invoices.
• Replenished office supplies, placing new orders for restocking to maintain inventory.
• Recorded board of directors proceedings by preparing agendas and minutes.
• Co-ordinate schedules, appointment & bookings.
• Ensure security, integrity & confidentiality of data.
• Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
• Ensure front desk & all office units are clean & tidy & have all necessary support.
• Troubleshoot emergencies.
• Managed service agreements and purchase orders to drive budget performance and meet schedule requirements
• Submit daily / weekly progress reports & ensure data is accurate.
• Maintain daily attendance / leave record of all staff for input into fortnightly payroll & provide a copy of attendance sheet to HR department.
• Informing Director(s)/ Promoter on matters requiring attention & implementing their decisions.
• Understand the company`s goals & purpose so that it will continue to enhance the company`s performance.
• Ensure any & all H&S incidents accidents or issue reported, addressed & raised appropriately in line with H&S policy.
• Make the commitment to continuous improvement of H&S including the review of all processes & polices on a regular basis.

Administrative functions include –

• Ensure that all forms and registers/Checklists are updated, that is required by the management
• Handling all the AMCs - DG sets, UPS system, Access control system, Lift & weekly routine maintenance
• Maintain Housekeeping & 5-S
• Repair and Maintenance of office Building and Chairman`s residence
• Handling the Security & Canteen Management & ensuring costs are controlled
• Setting up of new offices & warehouses
• Procurement & Maintenance of company owned vehicles, office Assets inventory
• Ensuring appropriate Fire Fighting Equipment and its training
• Ensuring First aid facility and its training
• Vendor selection involves identification of vendors, rate negotiations and contract finalization
• Identifying and developing a dedicated and alternate vendor source for achieving cost effective purchases of raw materials and reduction in delivery time
• Preparation of all contract agreements including terms and conditions, scope of work, service level agreements and performance matrices

Human Resources functions includes –

• Recruitment Process
• Maintain manpower requisition from department heads
• Issue offers letters & Appointment letters to selected candidates
• Manpower planning and ensuring proper KRAs at all levels of employees
• Responsible for Payroll processing
• Handling Performance appraisal of employees
• Budgeting & MIS generation
• Insurance Policy: Timely Renewal of Vehicle Insurance and Employees Mediclaim Insurance Policy, Personal Accident Policy

Travel Desk functions includes –

• Handling Travel Desk for Apollo Group
• Incisive acumen in administering & monitoring the travel policies, guidelines, and budget to deliver efficient travel arrangements
• Leading end-to-end procurement function involving identification of opportunity, placement & management of contracts (flights, hotels, car vendors, guest houses and event management)
• Directing visa processing management, travel insurance & other documents for inbound & outbound travel
• Playing a key role in contract negotiations with hotels for the best corporate rates & deals for meetings & events
• Foreign exchange distribution and its MIS for international travel
• Handling various administrative functions, checking, and approving invoices for payments

Freight Forwarding Operations includes –

• Handle the Air / Sea shipment Operation right from Booking, Coordination with Customer, Airlines, Shipping Lines, CHA , Vendors, Transporters and Overseas Agent till the Shipment is delivered
• Acknowledge the rate inquiry from customer, Overseas Office & revert instantly if any further information required for checking the rates
• Procure the rates with the Airlines, Shipping Lines & Overseas Agent as per the enquiry and incoterms like FOB (Free/ Freight on Board), CIF (Cost Insurance Freight Prepaid)
• Quote the rates to the Customer, Overseas agent accordingly
• For Air - Maintaining Airway Bill Stocks and issue MAWB, HAWB & Manifest
• Documents required Air Export IATA & Air Import - Console Registration
• For Sea – Maintain HBL Stock and issue HBL
• Documents required WCA (World Cargo Alliance & MTO Multi Transport Operator)
• Arrange and collect the required documents from Exporters & Importers as per the product [Import or Export] on time & share with the concerned team prior to filling the Shipping Bill (Export) and Bill of Entry (Import) in customs
• Prepare jobs and Invoices to share with customers and others respectively
• Maintaining the Daily Status Report (DSR) & sending DSR to the clients

Airport Operations includes –

• Ensure Hassle free movement of Chairman & Family & VIP guests at Airport
• Liaising with various authorities (Immigrations, Customs, Security, Airports Authority etc.), other airlines and handling agencies
• Responsible for provision of quality services and ensuring maintenance of superlative standards of Ground handling
• Special Arrangement with Airport authorities for arrival & departure of the Private Jet Charter
• Maintained adequate staffing to meet objectives within budget.
• Worked cross-functionally with marketing, sales and finance departments.
• Developed business plans to incorporate growth, modernization and cost structure improvement.

• Handling customer queries/escalations
• Handling end to end travel requirements for the travelers
• Making new reservations and amending existing reservations
• Cancellation and refunds
• Invoice and emailing itinerary to passenger, outbound call to the passenger and airline for any query
• Ensure that all forms and registers/Checklists are updated, that is required by the management

Supervision Includes -

• Supervising Check-in Counters and attending to and solving all problems and situations at passenger and baggage check-in
• Supervision of baggage handling and Lost and Found procedures
• Supervising reservations and bookings and handling of telephone calls

Ticketing and Fare Calculation includes –

• Performing Ticketing and Fare Calculation functions independently including sale of tickets, EBTs, MCO, preparation of invoices, audit reports and Stock Assessments

Baggage Handling includes –

• Handled Baggage Irregularities, such as tracing of mishandled baggage
• Handled the claims and settlements of mishandled and damaged bags, independently, following Lufthansa’s policy and IATA rules and regulations.

• To obtain landing / over flying permissions for non-schedule aircraft from D.G.C.A (INDIA)
• To ensure consistent compliance of safety and security measures
• To coordinate and liaison with all the airport agencies to achieve the objective
• To get the ATC clearance by filing a flight plan & taking metrological clearance.

• Passenger and Baggage Check-In for Air France airline
• Performing Reservation and ticketing functions
• Baggage Handling and performing Lost and Found Procedures
• Liaising with Customs and other authorities
• Service delivery in compliance with company standards and procedures
• Maintained and planned the monthly staff roster