Manav Kumar
Christchurch,Halswell
Summary
Experienced Customer Service Representative with exceptional oral and written communication skills, active listening abilities, and strong analytical problem-solving skills. Demonstrates a service-oriented approach to enhance customer experiences by understanding their desires and providing customized solutions to build loyalty. An outgoing and humble individual who excels at problem-solving and believes in finding satisfaction and joy in daily work.
I enjoy cooking, gaming, and spending quality time with family outside of work.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Sourthern Cross
02.2023 - 07.2024
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Head Baker
Halswell Bakery
04.2019 - 12.2022
- Organise and coordinate bakehouse operations
- Schedule purchasing and inventory control
- Coordinate with manager to ensure rostering needs are met
- Producing doughs, pastry batters or mixes for the production of range of goods
- Ensuring the bakehouse is cleaned and machinery is maintained
- Completing documentation for the FCP as required.
Baker
New world
09.2017 - 03.2019
- Making pastry and bread doughs
- Baking required daily levels of bread, rolls and other bread products
- Baking, icing and decorating cakes for customer orders as well as for display
- Producing other bakery specific products as required (e.g
- Scones, muffins, pies, pizzas, cookies etc.)
- Merchandising the product in the department and ensuring effective stock rotation through the monitoring of best before dates.
Bakery Assistant
New World
04.2016 - 09.2017
- Making Fresh Cream Products
- Mix and Bake cake products
- Pack cakes
- Cut slices ready for packaging
- Ensuring Food Safety Standards
- Fulfilling orders and sale of cakes and breads to customer.
Education
Diploma in Baking - Level 5 -
MANUKAU INSTITUTE OF TECHNOLOGY
Diploma - Diploma in NZ Financial Studies
Open Polytechnic of New Zealand
Lower Hutt, NZ08.2025
Skills
- Analytical thinker: Strong problem solving and analytical skills
- Team building skills
- Can thrive in a continually changing environment
- Positive and Optimistic Approach
- Data Entry
- Ensuring products to meet Customers' requirements
- Call Management
- Problem solving skills
- Familiar with Outlook, MS Teams, MS Office, Zoom etc
Hobbies and Interests
- I am extremely passionate about cooking and baking
- I love travelling and exploring new places
- I love sports such as Badminton as it helps me maintain a healthy lifestyle
References
- Ruth Buckley. Director at Halswell Bakery, 0274713791, ruth@halswellbakery.co.nz
- Samara Taki. Team Leader at Southern Cross, 02102840175, samarataki@southerncross.co.nz
Timeline
Customer Service Representative
Sourthern Cross
02.2023 - 07.2024
Head Baker
Halswell Bakery
04.2019 - 12.2022
Baker
New world
09.2017 - 03.2019
Bakery Assistant
New World
04.2016 - 09.2017
Diploma in Baking - Level 5 -
MANUKAU INSTITUTE OF TECHNOLOGY
Diploma - Diploma in NZ Financial Studies
Open Polytechnic of New Zealand
Similar Profiles
Neel PurohitNeel Purohit
Senior Software Engineer at University of Sourthern QueenslandSenior Software Engineer at University of Sourthern Queensland
RYAN NEWMANRYAN NEWMAN
Assistant Manager at Goodwill Industries of Sourthern ArizonaAssistant Manager at Goodwill Industries of Sourthern Arizona
VASUNDHARA TANWARVASUNDHARA TANWAR
Customer Service Consultant at PROBECX for Great SOURTHERN BANKCustomer Service Consultant at PROBECX for Great SOURTHERN BANK