Mandeep Kaur
Retail Store Manager
Manurewa,Manukau, Auckland
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Motivated Retail store manager with 5 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
General Pick Packer
CEVA Logistics Inc.
Manukau , Auckland
03.2023 - Current
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Delivered services to customer locations within specific timeframes.
Retail Store Manager
Xuqing Chen
Clendon, Auckland
10.2018 - 03.2023
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed routine store inventories.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Managed store organization, maintenance, and purchasing functions.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Checkout Operator
Xuqing Chen
Takanini, AUK
07.2017 - 10.2018
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked personal identifications during alcohol and tobacco sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Operated and closed out drawers with high accuracy to maintain balanced registers.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered incoming calls to offer information and direct individuals to correct personnel.
- Checked electronic wire transfers to verify accuracy and protect store and customer interests.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Tallied cash drawer at beginning and end of each work shift.
- Built relationships with customers to encourage repeat business.
Education
Graduate Diploma in Management Level-7 - Business Administration And Management
Nelson Marlborough Institute of Technology (NMIT)
Global Campus Auckland 10.2016 - 09.2017
Master of Commerce - Business And Banking Services
Punjab University Chandigarh
Punjab, India 04.2011 - 04.2013
Bachelor of Commerce - Business Administration And Management
Punjab University of Chandigarh
Punjab, India 05.2008 - 06.2011
Skills
Point of Sale systems
Merchandising
Accurate money handling
Quality assurance
Stock management
Strong multi-tasking
Decision-making skill
Team leadership and coaching
Store displays
Training and mentoring
Customer Response
Staff Management
Product and service sales
Customer Relations
Pickup scheduling
Order picking and processing
Package pickup and delivery
Pickups and drop-offs
Picking and packing
Certification
Lotto Certificates
Timeline
General Pick Packer
CEVA Logistics Inc.
03.2023 - Current
Retail Store Manager
Xuqing Chen
10.2018 - 03.2023
Checkout Operator
Xuqing Chen
07.2017 - 10.2018
Graduate Diploma in Management Level-7 - Business Administration And Management
Nelson Marlborough Institute of Technology (NMIT)
10.2016 - 09.2017
Master of Commerce - Business And Banking Services
Punjab University Chandigarh
04.2011 - 04.2013
Bachelor of Commerce - Business Administration And Management
Punjab University of Chandigarh
05.2008 - 06.2011