Mandeep Kaur
Retail Store Manager
Manurewa,Manukau, Auckland
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Motivated Retail store manager with 5 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
General Pick Packer
CEVA Logistics Inc.
Manukau , Auckland
03.2023 - Current
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Delivered services to customer locations within specific timeframes.
Retail Store Manager
Xuqing Chen
Clendon, Auckland
10.2018 - 03.2023
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed routine store inventories.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Managed store organization, maintenance, and purchasing functions.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Checkout Operator
Xuqing Chen
Takanini, AUK
07.2017 - 10.2018
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked personal identifications during alcohol and tobacco sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Operated and closed out drawers with high accuracy to maintain balanced registers.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered incoming calls to offer information and direct individuals to correct personnel.
- Checked electronic wire transfers to verify accuracy and protect store and customer interests.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Tallied cash drawer at beginning and end of each work shift.
- Built relationships with customers to encourage repeat business.
Education
Graduate Diploma in Management Level-7 - Business Administration And Management
Nelson Marlborough Institute of Technology (NMIT)
Global Campus Auckland 10.2016 - 09.2017
Master of Commerce - Business And Banking Services
Punjab University Chandigarh
Punjab, India 04.2011 - 04.2013
Bachelor of Commerce - Business Administration And Management
Punjab University of Chandigarh
Punjab, India 05.2008 - 06.2011
Skills
Point of Sale systems
Certification
Lotto Certificates
Timeline
General Pick Packer
CEVA Logistics Inc.
03.2023 - Current
Retail Store Manager
Xuqing Chen
10.2018 - 03.2023
Checkout Operator
Xuqing Chen
07.2017 - 10.2018
Graduate Diploma in Management Level-7 - Business Administration And Management
Nelson Marlborough Institute of Technology (NMIT)
10.2016 - 09.2017
Master of Commerce - Business And Banking Services
Punjab University Chandigarh
04.2011 - 04.2013
Bachelor of Commerce - Business Administration And Management
Punjab University of Chandigarh
05.2008 - 06.2011
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