Summary
Overview
Work History
Education
Skills
References
Timeline
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MANDEEP KAUR

Auckland,AUK

Summary

Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.Communicative customer service professional motivated to maintain customer satisfaction and contribute to company.

Personable and dedicated Customer Service Representative with extensive experience.Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

12
12
years of professional experience

Work History

Customer Support Associate

Fonterra Brand
Auckland CBD, Auckland
09.2021 - Current
  • Collaborated and communicated with various team members, business partners and vendors.
  • Resolved problems and managed multiple tasks using strong planning and process management abilities.
  • Working on different projects.
  • Providing the access to different transactions to start and provision of soft phone.FSA, food exchange to staff members.
  • Great knowledge of SAP ECC, SharePoint,Microsoft excel.
  • Managing the cases on salesforce and assign the cases to different colleges.
  • Working with POP 6 VTM.
  • Reviewed and assessed customer data in real-time to discover and immediately address errors and anomalies before issues occurred.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Changing the routes and dealing with end to end customers .
  • Filling the emails

Tech Support Analyst

Sky Television Network Limited
Mt Wellington, Auckland
09.2020 - 09.2021
  • Responding to customer inquiries within our agreed SLA’s and taking ownership through to resolution
  • Running efficient case management and follow-up activities within agreed time frames
  • Escalating incidents and problems for resolution as
  • SME on SKY CLOUD
  • Keep up to date with the various updates of systems and products on the market
  • Experience with Pure cloud,Salesforce.
  • Assisted customers by troubleshooting and resolving technical problems.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Supported customers with online billing, access and account issues.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.

Customer Support officer

Johnston Controls
Auckland, New Zealand, New Zealand
06.2019 - 09.2020
  • To pro-actively manage database and provide prompt, professional advice and response to queries by internal & external customers
  • Experience in supporting MS Office 365 including Outlook
  • Creating new accounts, mailboxes, distribution groups, security groups and basic server troubleshooting
  • Document all calls on clients MAS file .Assist customers where possible, without transferring
  • Providing Support regards Ticket rising for Wormald Tech in timely manner
  • Answering Technical Queries over phone and Email
  • Liaising with the Internal & External team members to find the best solution
  • Detail oriented and problem solving skills, good experience in Quality Center
  • Testing of all kind of alarms and Application
  • Good Knowledge of any MAS ,BDRM,CRM

Counter Manager

Smith Caughey
10.2017 - 04.2018
  • S New market at Smith & Caughey's New market , Newmarket, Achieve counter sales target
  • In-store planning
  • Business Analysis
  • Maintain counter quality,merchandising
  • Monitor stock
  • Advise customer on skincare, makeup or fragrance
  • Utilizing file cards and store database/ IPod's and Mars Software

Technical Sales Advisor

ARI Auckland Airport
Auckland
04.2014 - 04.2015
  • Be proactive to meet customer needs and look for ways to improve customer satisfaction
  • Email support including POP3 and SMTP support
  • Provide sales to customers including up selling value added services
  • Maintain an up-to-date level of product and procedural knowledge
  • Computer hardware, operating systems and Mac skills
  • Cash Handling, full adherence to retail sales transaction and cash handling
  • Security of Cash & Stockpot-active in bringing attention to passenger movements/behavior.

Inbound and Outbound Sales Consultant

Brand Developers
Auckland
01.2013 - 04.2014
  • Providing Level 1 Customer Support service technical support to consumers and business customers, and while demonstrating a
  • High level of company product and services knowledge via outbound calls
  • Taking inbound and outbound calls
  • Working with scripts
  • Working with KPI and Targets
  • Calling to Australians and American customers
  • Excellent customer service and communications skills
  • Problem solving and sales of all kind of products
  • Report Building with customers.

Education

Diploma - Computer science

Punjab Technical University
12.2011

Skills

  • Microsoft Office Word
  • Problem Solving
  • C, C, VB
  • Operating System: Windows 2000, VISTA, XP
  • Web Technologies: HTML, XML
  • Database Languages: SQL
  • Network Engineering Level 6, computer Power Plus, Auckland CBD
  • March 2011 — March 2013
  • Typing accuracy & efficiency and good knowledge of the Internet
  • Extensive knowledge of software languages like HTML Java, Linux, Oracle,C# and VB
  • Certified in CCNA ,Linux,Red Hat from COMPTIA
  • Data Storage & Recovery from Computers
  • Knowledge of WAN/LAN Networking infrastructure
  • Troubleshooting issues with Windows 2000 /2003/2008 Server operating systems
  • To
  • Diagnose and resolve hardware / software problems
  • Knowledge of VoIP Telephony and Server infrastructure
  • Certifications, Edureka, Auckland
  • June 2019 — Present
  • ISTQB certification Foundation Level,
  • Basic Knowledge of experience in Protractor with JAVA SCRIPT (JASMINE FRAMEWORK,
  • PackageSON, Page Object Model, HTML
  • Reporting)
  • Basic knowledge in web application automation using Selenium
  • Expertise in web application automation using Selenium (Web Driver, JAVA, Testing, Page
  • Factory, Maven)
  • C,C,VB,HTML,XML,SQL, Correspondence
  • January 2010 — April 2010

References

REFERENCES References available upon request

Timeline

Customer Support Associate

Fonterra Brand
09.2021 - Current

Tech Support Analyst

Sky Television Network Limited
09.2020 - 09.2021

Customer Support officer

Johnston Controls
06.2019 - 09.2020

Counter Manager

Smith Caughey
10.2017 - 04.2018

Technical Sales Advisor

ARI Auckland Airport
04.2014 - 04.2015

Inbound and Outbound Sales Consultant

Brand Developers
01.2013 - 04.2014

Diploma - Computer science

Punjab Technical University

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