Open To Work
MANDEEP KAUR
Papakura,AUK
Summary
Customer service professional with expertise in improving team performance and operational efficiency. Demonstrated success in managing customer inquiries and resolving issues swiftly, leading to enhanced customer trust and satisfaction. Experienced in training staff to provide high-quality service, contributing to overall service excellence.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Customer Service Officer
Kennerley Group
11.2025 - Current
- Facilitated customer decision-making by providing comprehensive product information and support.
- Trained new staff on customer service protocols and company policies to enhance team performance.
- Managed customer inquiries through telephone, email, and in-person interactions.
- Fostered customer trust using effective communication skills.
- Resolved customer issues efficiently to ensure timely satisfaction.
- Oversaw daily operations of the customer service department for streamlined functionality.
- Educated customers about company products and services to enhance understanding.
Sandwich Artist
Subway
11.2022 - 08.2024
- Crafted sandwiches according to customer specifications by ensuring quality and presentation standards
- Maintained cleanliness and organized workstations
- Handled cash on daily basis
- Increased speed of services through effective multitasking
- Enhanced customer satisfaction by providing friendly services during peak hours
- Trained new staff on sandwich preparation techniques
Store Manager
Mexicali Fresh Ltd
10.2018 - 09.2022
- Managed the restaurant to meet or exceed standards in food quality, safety and cleanliness.
- Trained and coached staff to deliver quality service and managed team performance
- Oversaw stock levels and ordered supplies to maintain optimal inventory
- Resolved customer inquiries and complaints to enhance satisfaction
- Ensured compliance with hygiene and health and safety
- Processed administrative tasks efficiently
Education
Postgraduate Diploma - Applied Management
Otago Polytechnic International Campus
01-2019
MBA - Human Resources Management And Marketing
Rayat Bahra Group of Institutes
01-2016
Skills
- Customer service
- Complaint resolution
- Customer relationship management
- Call handling
- Order processing
- Payment processing
- Data entry
- Product knowledge
- Team collaboration
Languages
- English
- Punjabi
- Hindi
Availability
Available Monday to Friday
Visa Status
Permanent Resident
Certification
- First Class Full Driving License
- Liquor License
- Manager Certificate
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$26/hr - $30/hrTimeline
Customer Service Officer
Kennerley Group
11.2025 - Current
Sandwich Artist
Subway
11.2022 - 08.2024
Store Manager
Mexicali Fresh Ltd
10.2018 - 09.2022
Postgraduate Diploma - Applied Management
Otago Polytechnic International Campus
MBA - Human Resources Management And Marketing
Rayat Bahra Group of Institutes