Mandeep Singh
Auckland,AUK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviour, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Digital Printer Operator
Admark Visual Imaging
11.2017 - 04.2023
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Proofed all job orders, securing client approval prior to production.
Customer Service Representative
Z Energy
07.2015 - 10.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Call Center Representative
Uninor
05.2013 - 04.2015
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Diploma in Information Technology Level 7 -
Tasman International Academies
Auckland, NZ05.2017
Diploma in Computing Level 5 -
Tasman International Academies
New Zealand Qualification Authority 06.2016
Skills
- Customer Service Optimization
- System Documentation
- Quality Control
- Inbound Phone Call Management
- Call Center Operations
- Call Documentation Skills
- Microsoft Excel
- Report Creation
Timeline
Digital Printer Operator
Admark Visual Imaging
11.2017 - 04.2023
Customer Service Representative
Z Energy
07.2015 - 10.2017
Call Center Representative
Uninor
05.2013 - 04.2015
Diploma in Information Technology Level 7 -
Tasman International Academies
Diploma in Computing Level 5 -
Tasman International Academies
Similar Profiles
Ronaldo NelsonRonaldo Nelson
Machine Operator at Admark GraphicsMachine Operator at Admark Graphics
Gabriela GuzmanGabriela Guzman
Marketing Intern at AdMark GroupMarketing Intern at AdMark Group
Danielle DennettDanielle Dennett
Medical Receptionist at Western Imaging Group/ PRP ImagingMedical Receptionist at Western Imaging Group/ PRP Imaging