Mandeep Singh

• Recommended various products and services to
• customers based on their needs and preferences.
• Followed company guidelines on language,procedures, and protocols
• Upgraded and cancelled customer accounts as needed
• Handled customer complaints and offered solutions or alternatives to resolve these situation in a manner suitable to the Customer Provided quality assurance regarding services to customers
• Helped customers place orders, request refunds,and conduct Exchanges Informed potential and existing customers about promotions, sales, and deals

• Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
• Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
• Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
• Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Team Member Requirements:

• Executing all tasks assigned by the team leader or manager diligently, on schedule, and to the highest standard.
• Working with team members to achieve daily, weekly, and monthly targets.
• Participating in meetings and voicing concerns as well as suggestions for improvement.
• Answering or escalating concerns and queries from clients or other stakeholders.
• Completing a range of administrative tasks.
• Maintaining a high level of professionalism while representing the company.
• Expanding your skills by attending workshops and training sessions.
• Effectively managing your time by prioritizing urgent tasks.
• Assisting the manager or leam Leader as required.