MANDEEP SINGH
Auckland,New Zealand
Summary
Highly motivated and results-driven professional with over 5 years of experience in retail management and operations. Adept at leading teams, optimizing store operations, and delivering exceptional customer service. Demonstrated expertise in effective communication, collaboration, and relationship building, with a proven track record of driving sales through upselling strategies and maintaining strong customer relationships. Skilled in multitasking, time management, and goal-oriented leadership, with a focus on problem-solving and making strategic decisions that enhance productivity and profitability.
Proficient in team building, development, and fostering effective teamwork, while being self-motivated with a keen attention to detail. Experienced in merchandising, product presentation, and inventory planning, with a strong ability to manage budgets, generate reports, and perform analytical tasks to support data-driven decisions. Committed to maintaining high standards in work area maintenance and overall store presentation. Eager to leverage these skills in a challenging new role that offers opportunities for growth and impact in management or back-end operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Showroom Floor Team Member
Placemakers
Auckland CBD, Auckland
05.2023 - Current
- Efficiently managed all aspects of store orders, including Click & Collect, delivery order preparation, and order dispatch through couriers, ensuring timely and accurate fulfillment.
- Directed Click & Collect, delivery preparation, and courier dispatch, ensuring accurate and timely fulfillment.
- Assisted clients on the showroom floor, providing expert guidance, and contributing to a positive shopping experience.
- Implemented efficient systems for handling store orders, improving operational workflow, and reducing order processing time.
- Worked closely with cross-functional teams to ensure that all orders and stock movements were coordinated effectively, contributing to overall store efficiency and customer satisfaction.
- Assisting other departments or branch areas when needed or during times of peak hours.
Sales Floor Team Member
Bunnings Warehouse
Mt Wellington, Auckland
01.2023 - 03.2023
- Organized merchandise on the sales floor to ensure an aesthetically pleasing environment.
- Assisted customers with product selection, and answered any questions or concerns they had.
- Stocked shelves, racks, cases, bins, and tables with merchandise products.
- Monitoring and managing the stock levels in the department.
- Used product knowledge to upsell and cross-sell, maximizing purchase values.
Store Manager
Walond Ltd T/A Look Sharp Store
Auckland, New Zealand
02.2022 - 11.2022
- Planned daily activities, delegated staff schedules, and managed stock orders and budget.
- Conducted daily store operations, including opening and closing procedures, and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and ensured staff compliance.
- Resolved customer complaints promptly.
- Led daily operations, including staff rostering, stock ordering, and budget management.
- Spearheaded visual merchandising efforts, boosting product turnover.
- Implemented staff training programs to enhance team performance.
- Managed supplier relationships, optimizing stock levels, and cost efficiency.
- Organized promotional events to increase product awareness.
- Identified cost-saving opportunities through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, and profits.
- Balanced sales, reconciled cash, and made bank deposits.
Store Assistant Manager
Walond Ltd T/A Look Sharp Store
Auckland, New Zealand
05.2018 - 02.2022
- Analyzed business performance data and forecasted business results for upper management.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Monitored staff performance and addressed issues.
Retail Assistant
Walond LTd T/A Look Sharp Store
Auckland, New Zealand
05.2017 - 04.2018
- Assisted customers with product selection, answered queries and provided advice.
- Processed payments using cash register, credit card machine and POS system.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Provided excellent customer service by attending to customer needs in a timely manner.
- Assisted in setting up promotional displays, signage and window displays.
- Followed company policies regarding returns, exchanges, refunds and other transactions.
- Placed special orders or called other stores to find desired items.
Front Staff and Kitchen Hand
Ajadz Indian Restaurant
, Auckland
08.2016 - 12.2016
- Provided support in both front-of-house and kitchen operations, ensuring smooth and efficient service during peak hours.
- Maintained a neat work station throughout shift hours.
- Followed all health code guidelines when handling food items.
- Communicated effectively with co-workers regarding daily tasks assigned.
Education
Graduate Diploma in Applied Management, Level 7 -
Otago Polytechnic Auckland International Campus
Auckland, New Zealand12.2017
Bachelor of Computer Science Engineering -
Lovely Professional University
Jalandhar, India12.2015
Skills
- Effective Communication, Collaboration & Relationship Building
- Customer Service Excellence, Upselling & Interpersonal Skills
- Multitasking, Time Management & Goal Orientation
- Decision Making, Problem Solving & Leadership
- Team Building, Development & Effective Teamwork
- Self-Motivation, Initiative & Attention to Detail
- Merchandising, Product Presentation & Inventory Planning
- Budget, Inventory Management & Report Generation
- Analytical Skills & Work Area Maintenance
Certification
- Pursuing Data Analysis and Business Intelligence certification.
References
References available on request
Timeline
Showroom Floor Team Member
Placemakers
05.2023 - Current
Sales Floor Team Member
Bunnings Warehouse
01.2023 - 03.2023
Store Manager
Walond Ltd T/A Look Sharp Store
02.2022 - 11.2022
Store Assistant Manager
Walond Ltd T/A Look Sharp Store
05.2018 - 02.2022
Retail Assistant
Walond LTd T/A Look Sharp Store
05.2017 - 04.2018
Front Staff and Kitchen Hand
Ajadz Indian Restaurant
08.2016 - 12.2016
Graduate Diploma in Applied Management, Level 7 -
Otago Polytechnic Auckland International Campus
Bachelor of Computer Science Engineering -
Lovely Professional University
- Pursuing Data Analysis and Business Intelligence certification.
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