Mandeep Singh
Brisbane ,Sunnybank
Summary
I love challenging and improving myself every day for a good career and achieving goals.I can work as a team member with experience as well as patience and enthusiasm.
Have over 15+ Years of experience in Customer Service Security Industry & Hospitality Industry
Overview
16
16
years of professional experience
Work History
Sub Contractor - Courier Driver
Sub60 kiwi drive Courier
10.2021 - 07.2024
- Delivering a wide variety of items
- Look after fragile items
- Taking the fastest and safest route
- Use navigation applications to determine the best route
- Good knowledge of the roads and Traffic
- Inform customers about any delay if any and inform dispatch
- Covering point to point and daily run
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
Professional Platinum Uber Driver
Uber
10.2019 - 10.2021
- Collect passengers and safely drive them to where they want to go
- Look after passengers' luggage
- Taking the fastest and safest route
- Use navigation applications to determine the best route
- Good knowledge of the roads and Traffic
- Improved customer satisfaction by providing timely and efficient transportation services.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Kept completely clean driving record with no reportable incidents.
- Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
Monitoring Officer
First Security Monitoring Centre
12.2015 - 10.2019
- Company Overview: Mt Wellington
- Inbound and Outbound Phone calls and email through Service Centers Probation Officers and National Response Teams
- Currently, working on a process outsourced by the Ministry of Justice & 3M (Technical Partner)
- Monitor Offender / Defendant via GPS technology and report to the Department any suspicious activities within the Time Frame
- Immediate response to emergencies dealing with the Department of Correction for any High-Risk offender issues
- Sending out security officers to locations via Guard Dispatch System and Monitor their KPIs
- Following health and Safety procedures
- Contact Probation Officer and Police to report incidents happen with Field Officer or if Offender abscond
- Mt Wellington
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Permitted entry with escort for approved persons into secure locations.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
Machine Operator and Trainer
Progressive Enterprises Limited Distribution Countdown
09.2015 - 12.2015
- Company Overview: Auckland
- Operate electric pallet mover Machine
- Picking and stacking boxes of liquor and food weighing up to 20kg
- Stacking boxes on pallet and deliver on pickup doc
- Move up to 14000 kg of goods a day
- Wrapping pallet nice and tight
- Complete the Assignment within time to meet their KPIs
- Auckland
Bar Manager and Crew
Goa Indian Fusion Restaurant
11.2014 - 04.2015
- Company Overview: Australia
- Setting up the restaurant area, memorizing specials for the day
- Team player with a focus on customer service
- Maintaining stock levels for the bar and restocking the bar when necessary
- Clean tables and bar counters after patrons have finishing dining
- Describe and recommend wines to customers according to spices
- Take out the customers' food and ensure everything is satisfactory
- Pore wine in glasses and give them ice bucket for white wine
- Make all coffees cocktails mocktails and spirits
- Take drink orders food orders take away orders delivery orders and reservations
- Stay guest focused and provide outstanding service
- Australia
Security Officer
AIMS Group Security Services Pty Ltd
07.2010 - 07.2011
- Company Overview: Brisbane Australia
- Patrolling the store undercover as an ordinary shopper watching for shoplifters
- Report any incident to the police and Manager so the appropriate action can be taken against them
- Responsible for providing security services for customers and staff
- At Bottle shop watching for shoplifters and check proper ID 18+ for a age proof
- Patrolling and monitoring general building and outside car park
- Take necessary action on spot when needed for intoxicated patrons
- Monitor and raise Health and Safety Issues For staff
- Brisbane Australia
Security Officer
HTP Security Pty. Ltd.
07.2009 - 07.2010
- Company Overview: Gold coast Australia
- Responsible for providing security services for visitors and club members
- Control the situation of fight or accident and personnel
- Check proper ID 18+ cards of personnel before admitting into the clubs
- Take necessary action on spot when needed for intoxicated patrons
- Listen and resolve visitor's complaints and problems
- Deploy and follow safety procedures
- Prepare reports on incidents and accidents
- Report any incident to the police and Manager so the appropriate action can be taken against them
- Gold coast Australia
Patrolling Officer
HTP Security Pty. Ltd.
07.2008 - 07.2009
- Company Overview: Gold coast Australia
- Patrol industrial and commercial premises and ensure security of doors window, and gates
- Report any incident to the police and Manager so the appropriate action can be taken against them
- Write reports of daily activities such as equipment damage theft or presence of unauthorized persons
- Daily Inspection of exterior fencing checking for security breaches
- Report hazards to construction supervisor
- Securing entrance area during non-operating hours
- Monitor and raise Health and Safety Issues For site workers
- Gold coast Australia
Education
Green COA Permanent Certificate of Approval -
12.2017
RSA - Responsible Service of Alcohol
12.2012
Certificate IV - Hospitality Commercial Cookery
Holmes Institute
12.2011
Diploma - Hospitality And Commercial Cookery
Holmes College
Gold Coast03-2011
Diploma of Hospitality Management -
Holmes Institute
12.2010
Certificate II - Security Operation
Australia
12.2008
Secondary School -
12.2007
High School -
12.2005
Skills
- Good Communication Skills
- Ability to communicate effectively with different ethnicity in both verbal and written
- Competent with Microsoft office and communication technology
- Providing support to enable the team to function
- Develop effective working relationships with internal staff and managers to transfer knowledge
- Always looking to meet customer's need and deadlines
- Very professional and treat both internal customers and external customers with the same courtesies
- Effectively manage customer's expectations
Languages
English
Hindi
Punjabi
Education And Achievements
- High School, 05/01/05
- Secondary School, 05/01/07
- Certificate II in Security Operation, Australia, 01/01/08
- Diploma of Hospitality Management, Holmes Institute, Australia, 01/01/10
- Certificate IV in Hospitality Commercial Cookery, Holmes Institute, Australia, 01/01/11
- RSA (Responsible Service of Alcohol), 01/01/12
- Green COA Permanent Certificate of Approval, 01/01/17
- P Endorsement
Hobbies and Interests
- Sports/Travelling
- Reading/Cooking
Personal Information
Citizenship: New Zealand Citizen
Timeline
Sub Contractor - Courier Driver
Sub60 kiwi drive Courier
10.2021 - 07.2024
Professional Platinum Uber Driver
Uber
10.2019 - 10.2021
Monitoring Officer
First Security Monitoring Centre
12.2015 - 10.2019
Machine Operator and Trainer
Progressive Enterprises Limited Distribution Countdown
09.2015 - 12.2015
Bar Manager and Crew
Goa Indian Fusion Restaurant
11.2014 - 04.2015
Security Officer
AIMS Group Security Services Pty Ltd
07.2010 - 07.2011
Security Officer
HTP Security Pty. Ltd.
07.2009 - 07.2010
Patrolling Officer
HTP Security Pty. Ltd.
07.2008 - 07.2009
RSA - Responsible Service of Alcohol
Certificate IV - Hospitality Commercial Cookery
Holmes Institute
Diploma of Hospitality Management -
Holmes Institute
Certificate II - Security Operation
Australia
Secondary School -
High School -
Green COA Permanent Certificate of Approval -
Diploma - Hospitality And Commercial Cookery
Holmes College
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