Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Mandeep Singh

Auckland,Manukau

Summary

Dynamic Customer Service Specialist with a proven track record at JUCY and Star RV, excelling in complaint resolution and relationship building. Adept at managing high call volumes while enhancing customer satisfaction through effective problem-solving and active listening. Skilled in CRM software, driving positive outcomes and fostering loyalty among clients.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

JUCY and Star RV
01.2024 - Current
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.

New and Old Car Sales Manager

Toyota
12.2022 - 01.2024
  • Coordinated staff schedules efficiently to ensure adequate coverage during peak hours while minimizing labor costs when possible.
  • Managed inventory control effectively by closely monitoring stock levels, coordinating timely vehicle purchases, and maintaining organized lot displays.
  • Implemented regular staff training sessions on new technology features in cars as well as advanced selling techniques for continuous professional development.
  • Established strong partnerships with local businesses for cross-promotion opportunities that generated additional leads.
  • Developed and maintained strong relationships with key clients to ensure repeat business and referrals.
  • Analyzed market trends to adjust inventory levels, ensuring a diverse selection of vehicles for potential buyers.
  • Collaborated with finance department to secure competitive financing options for customers, resulting in increased sales.
  • Organized promotional events and initiatives to attract new customers and generate interest in dealership offerings.
  • Conducted regular evaluations of sales team performance, identifying areas for improvement and providing constructive feedback.
  • Mentored new sales staff members, guiding them through company procedures and product knowledge training.

Operations Manager

Easten Rentals
03.2021 - 12.2022
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.

Apprentice Mechanic

Mahindra
07.2019 - 02.2022
  • Assisted senior mechanics with complex repairs, gaining hands-on experience and improving technical skills.
  • Made basic repairs to cars and other vehicles, asking questions, and taking notes to increase personal knowledge.
  • Took assessments to prove knowledge base and skills.
  • Observed senior mechanics completing major repairs.
  • Test drove vehicles before and after repairs to determine functionality, necessary actions or completion statuses.
  • Operated mechanic's tools and shop equipment safely to prevent damage.
  • Cleared work areas of debris and organized supplies to maintain safety and appearance.

Education

MBA - Automotive Engineering

Manukau Institute of Technology
Auckland, NZ
07-2019

MBA - Applied Management

Manukau Institute of Technology
Auckland, NZ
12-2018

Skills

  • Customer service
  • Good communication skills
  • Customer relations
  • Call center experience
  • Excellent written and oral communication
  • Complaint handling
  • Problem resolution
  • Customer relationship management
  • Project management
  • CRM software
  • Call centers
  • Data entry
  • Computer proficiency
  • Active listening
  • Follow-up skills
  • Call management
  • Critical thinking
  • Relationship building
  • Complaint resolution
  • Customer relationship management (CRM)
  • Data collection
  • Call center operations
  • Staff training
  • Product sales
  • Sales expertise

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Supervised team of 50 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Sales Manager Certificate

Languages

English
Full Professional
Punjabi
Hindi
Full Professional

Timeline

Customer Service Specialist

JUCY and Star RV
01.2024 - Current

New and Old Car Sales Manager

Toyota
12.2022 - 01.2024

Operations Manager

Easten Rentals
03.2021 - 12.2022

Apprentice Mechanic

Mahindra
07.2019 - 02.2022

MBA - Automotive Engineering

Manukau Institute of Technology

MBA - Applied Management

Manukau Institute of Technology

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Mandeep Singh