MANDEEP KAUR BHELLE
Palmerston North
Summary
I have an extensive knowledge of software development, software testi and resolving customers technical problems via telephone, e-mail and face-to-face. I have excellent analytical and communication skills, enjoy a challenge and work well under pressure. With my family now established in Palmerston North, I am looking for a company that will allow me to continue to develop my knowledge and skills.
I am also happy to learn new skills.
Overview
5
5
years of professional experience
Work History
WEB INTERNSHIP
NEW ZEALAND RURAL GAMES TRUST
Palmerston North, New Zealand
10.2019 - 11.2019
- I worked with New Media Design LTD to implement a new website for the Ford Ranger New Zealand Rural Games Trust: ruralgames.co.nz
INTERN
Daniel O'Regan Strategic Communications Limited
Palmerston North, New Zealand
10.2019 - 11.2019
- I provided web support to several organizations as part of a digital internship.
CUSTOMER SERVICE/CHECKOUT OPERATOR
YOGIJI'S FOOD MART
Palmerston North, New Zealand
11.2021 - Current
- Helping team members
- Follow safety and hygiene guidelines and standards
- Operated and closed out drawers with high accuracy to maintain balanced registers.
- Answered incoming calls to offer information and direct individuals to correct personnel.
- Responded to customer requests for products, services and company information.
- Provided information regarding charge accounts and loyalty programs.
STAFF
BURGER KING
Palmerston North, New Zealand
04.2021 - 11.2021
- Helping team members
- Follow safety and hygiene guidelines and standards
CHECKOUT OPERATOR/DELI ASSISTANT/ BAKERY ASSISTANT
WOOLWORTH
Palmerston North, New Zealand
07.2019 - 10.2020
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated and closed out drawers with high accuracy to maintain balanced registers.
- Answered incoming calls to offer information and direct individuals to correct personnel.
HOUSEKEEPER
HOTEL COACHMAN
Palmerston North, New Zealand
07.2018 - 07.2019
- Checkout
- Helping team members
- Follow safety and hygiene guidelines and standards, Monitor and maintain the work assigned to the team
- Respond appropriately to resident’s special requests
- Follow safety and hygiene guidelines and standards
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
TECHNICIAN
KIWI TECHNOLOGIES
Palmerston North, New Zealand
05.2018 - 07.2018
- Provide customer support and assist with customer queries
- Provide technical and software solutions to repair Mobile hardware and software issues
- Assist in upgrading and educating customers about security
- Provide feedback and suggestions for continuous improvement
COMPUTER OPERATOR/ADMINISTRATIVE ASSISTANT
CHUGH EYE CENTRE
Palmerston North, New Zealand
10.2016 - 01.2018
- Managed customer service operations for customer database
- Reporting for customer accounts and validation of financial records based on the insurance claims
- Documentation and presentation skills for the hospital management
- Provided technical solutions to users with different levels of computer expertise
- Managed escalated issues and maintained the highest standard of customer service to ensure total customer satisfaction.
Education
GRADUATE DIPLOMA - SOFTWARE DEVELOPMENT -
UNIVERSAL COLLEGE OF LEARNING
PALMERSTON NORTH, NEWZEALAND2018
MASTERS OF COMPUTER SCIENCE -
PUNJAB TECHNICAL UNIVERSITY
PUNJAB, INDIA2013
BACHELOR OF COMPUTER SCIENCE -
PUNJAB TECHNICAL UNIVERSITY
PUNJAB, INDIA2011
Skills
- Knowledge about Software Testing with a software development life cycle (SDLC) methodology
- Known with Programming languages – VBnet, SQL Database, WordPress and C#
- Great customer facing and communication skills (including advanced English level)
- Test case development
- My SQL Queries
- Experience in Medical/Hospital software & support
- Experience with Microsoft Office suite and Office 365
- Customer Service & Support
- Documentation, Training and reporting skills
- Can-do attitude
- Teamwork and Collaboration
- Records Administration
HOBBIES
R
Timeline
CUSTOMER SERVICE/CHECKOUT OPERATOR
YOGIJI'S FOOD MART
11.2021 - Current
STAFF
BURGER KING
04.2021 - 11.2021
INTERN
Daniel O'Regan Strategic Communications Limited
10.2019 - 11.2019
WEB INTERNSHIP
NEW ZEALAND RURAL GAMES TRUST
10.2019 - 11.2019
CHECKOUT OPERATOR/DELI ASSISTANT/ BAKERY ASSISTANT
WOOLWORTH
07.2019 - 10.2020
HOUSEKEEPER
HOTEL COACHMAN
07.2018 - 07.2019
TECHNICIAN
KIWI TECHNOLOGIES
05.2018 - 07.2018
COMPUTER OPERATOR/ADMINISTRATIVE ASSISTANT
CHUGH EYE CENTRE
10.2016 - 01.2018
GRADUATE DIPLOMA - SOFTWARE DEVELOPMENT -
UNIVERSAL COLLEGE OF LEARNING
MASTERS OF COMPUTER SCIENCE -
PUNJAB TECHNICAL UNIVERSITY
BACHELOR OF COMPUTER SCIENCE -
PUNJAB TECHNICAL UNIVERSITY
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